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Hotmail security code

Discussion in 'Web & Email' started by alicez, Aug 1, 2013.

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  1. alicez

    alicez Thread Starter

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    I have three Hotmail accounts. I've recently gotten a pop-up when I sign-in asking for or requesting I get a security code. I exited the Hotmail account and tried to sign in again and I got into my Hotmail account. But I believe it asked me originally to supply an email account where a security code could be sent. But I believe they listed the same account. If, in the future, I could not get into the Hotmail account, how could I get the security code they sent to that Hotmail account.
    This is very confusing and would appreciate any help in understanding what Hotmail is asking for.
    Thank you.
     
  2. hewee

    hewee

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    1. Log into your Hotmail.
    2. Click you name in the upper right and then click on "Account Settings".
    3. You should now be here https://account.live.com/summarypage.aspx
    4. Click in the left "Security info."
    5. You go to another page that will have this...
    6. Put in another email address and click next. Your then see this.
    7. Your get a email from Hotmail with the code.
    8. Put in the code and submit. Check the box to keep from being ask for code at log in I think.

    On the https://account.live.com/summarypage.aspx your see...
     
  3. Couriant

    Couriant Trusted Advisor

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    I believe what they are asking for is to set up a security email address or SMS (cellphone). This is to prevent anyone just entering your email. I use the SMS to confirm.
     
  4. hewee

    hewee

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    I use the 2nd email address at another web base email site. Don't have a cell so that is not an option. Or do I want to give out an phone number.
     
  5. alicez

    alicez Thread Starter

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    I do not see the following (in order to change email address). The one that is listed is a closed email account.

    6. Put in another email address and click next. Your then see this.
     
  6. hewee

    hewee

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    The then your see this is this Quote.
    If you have another already listed but is closed them click where your email is at and I think your get a drop down and you can pick delete.
    Then add a new one.
     
  7. alicez

    alicez Thread Starter

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    Iget "Help us protect your account
    Since you're trying to access sensitive info, we just want to make sure this is you. To continue, check your email and enter the code we just sent you."

    There doesn't appear to be any way to delete that email. As I said, that email account was closed a long time ago and I wanted to input another (new) email account where my security code could be sent.
    How do I input another email (new) account?
     
  8. Couriant

    Couriant Trusted Advisor

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    Should be under Account Settings > Security Info you can add / delete email addresses.
     
  9. alicez

    alicez Thread Starter

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    It just has:

    Help us protect your account
    Since you're trying to access sensitive info, you need to use a security code to verify your account. How would you like to receive your code?

    And it only lists my OLD email address. The drop down doesn't show "delete/.add" etc. How can I change if I click NEXT? That will send an email to that old address which will list the code I need to get into the Security!

    (Why does Outlook make it so difficult to add/.delete/change a security email address?)
     
  10. Couriant

    Couriant Trusted Advisor

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    Did you click on Security Info? I just checked my account and it gives me the option to delete. (see attached)
     

    Attached Files:

  11. alicez

    alicez Thread Starter

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    I can't get into that page, because I have no code. I can't get into the Security page to add/delete email address.

    As I said, all I see when I click on the Security Info, is:

    Help us protect your account
    Since you're trying to access sensitive info, you need to use a security code to verify your account. How would you like to receive your code?

    Underneath that is the OLD email address. If I click on the (down) arrow, I see the next line: "I don't have these anymore?

    I presume the code is being sent to that OLD email address that is listed there.
     
  12. hewee

    hewee

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    OK You in the pass did what I said to do above but you "checked that box.

    I never put the code in that they emailed to the other email address last night.
    Just now it said the code was no good.
    I started over and when you get to where shows to put in the address or your other address shows up then click next.
    Go to other email site and your have a code.

    Now start over again.
    They already know it's you because your logged into Hotmail
    Do this once because time you get to the part of the other address it sends the code out again.
    I have 4 code but only used the one but I unchecked the box so it does not ask every time I login.

    Make sure to keep copy of the code.

    Darn each time I go to check so I can see what to post on it wants a code. I goofed and now will get a new code sent to the email address.

    What Couriant posted a image of I did not see till after I put a code in.

    So you never put in a code you should see this here that lets you delete old address.
     

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  13. alicez

    alicez Thread Starter

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    They are making it so difficult for those of us who have Hotmail/Outlook email accounts to continue to use them. Especially for us who are not that familiar with computers, etc. Why do they have to make things so difficult? I spent a few hours yesterday trying to figure out what they wanted and being sent codes that did not work etc.
    I think I am going to switch to an easier to use email account.
    I don't know how many other people are having the same problems I am having trying to understand this "new" security code procedure, etc. Really, really confusing and time consuming. Let's go back to the previous method, which was a simple to use email account!
     
  14. alicez

    alicez Thread Starter

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    They are making it so difficult for those of us who have Hotmail/Outlook email accounts to continue to use them. Especially for us who are not that familiar with computers, etc. Why do they have to make things so difficult? I spent a few hours yesterday trying to figure out what they wanted and being sent codes that did not work etc.
    I think I am going to switch to an easier to use email account.
    I don't know how many other people are having the same problems I am having trying to understand this "new" security code procedure, etc. Really, really confusing and time consuming. Let's go back to the previous method, which was a simple to use email account!

    P.S. I don't think you need to keep copies of previous codes as they send you a new code every time you receive an email. So very, very confusing for me and all my friends. And especially for someone who has more than one Hotmail/Outlook email account!
     
  15. hewee

    hewee

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    OK it looks like you got it working.
    Do it again but click I have code and it that does not work then get new code and then put a checkmark in the box where it says this.
    Now you can login to check your email without the code.
     
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