Hotmail's problem of my friend

[MomAries]

Hi everyone,

now I have to ask you another question, on behalf of my dear friend in Mexico City.
Here is her problem: when she reads her mail in the Hotmail account it's all fine. But when she clicks on Reply her screen turns all blank, and the original message disappears. The same thing happens when she wants to Forward.

She really needs help. She was afraid you would be the giving technical explanation details and she would not understand them, and she asked me to post for her.

Any ideas why this happens to her Hotmail???

Any help and suggestions will be very much appreciated.

Laura.

 

[DaveA]

What is she using as her email editor?

 

[MomAries]

DaveA I am not sure, I should ask her. I am not quite sure which editor I have. LOL

How to find out???

 

[DoubleHelix]

I'm not sure what DaveA is asking. I would assume she's just going to the Hotmail website and accessing e-mail there.

Some basic troubleshooting steps are to reset all browser security settings to a default level.

 

[MomAries]

Thank you DoubleHelix... thank you both.