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How best to reinstall Windows 10

Discussion in 'Hardware' started by OM2, Nov 10, 2018.

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  1. OM2

    OM2 Thread Starter

    Joined:
    Oct 28, 2007
    Messages:
    924
    I have a Lenovo X201.
    It's gone funny.
    I reset Windows - just wiping data.
    No luck.

    I then completely reset.
    Still no good.
    I get different errors.
    The current one displayed says runtimebroker.exe error.

    Typically what happens is that I can login. But the system thereafter is non responsive. I get a black screen. The mouse pointer can be seen. The keyboard doesn't really respond. Caps lock key turns on and off when pressed.

    I'm guessing the hard disk is corrupt. What's the best way to go forward from here?

    How do I format?

    Or should I back up using acronis and restore on a new hard drive?

    Thanks.
     
  2. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Run diagnostics on the hard drive.
     
  3. OM2

    OM2 Thread Starter

    Joined:
    Oct 28, 2007
    Messages:
    924
    Thanks
    Running now
    I was hesitant to run yesterday as it said 1% would take 1 minute!
    I think it's a 240GB or 500GB hard drive!
    Oh well.
    I'll run.
    I assume errors will be fixed?
    Or maybe not? If not, then could take days if I have to come back and approve fixing?

    Wondering if there is an auto fix all errors option?
    I'm running the HD diagnostic option I have seen in BIOS setup.
    Let me know if you can suggest anything.

    Thanks.
     
  4. OM2

    OM2 Thread Starter

    Joined:
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    Ok...
    I'm running
    Has been running for 10 minutes

    It says:

    Pass: Controller Diag
    Error code 0000: Read verification failed

    + it's been on zero percent and doesn't seem to be moving.

    Shall I leave running overnight ?
    Or will it stay at zero percent?

    Thanks
     
  5. TerryNet

    TerryNet Moderator

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    Terry
    I can move this thread back to Windows 10, but think that Hardware is better for now.


    Sounds bad to me, but I'm just guessing. Maybe see if you can find anything helpful about the error code on HP's site?


    I can't even make a guess for either question.
     
  6. OM2

    OM2 Thread Starter

    Joined:
    Oct 28, 2007
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    Darn it

    Why HP?
    The hard drive is a Hitachi one

    Thanks

    EDIT: it's stopped now. It says "Call for service - or the guys at TechGuy Forum"
    OK... joking... it just says "Call for service"

    Any suggestions?
    I'm assuming the restore partition is OK.
    If I use Acronis to copy, all is OK?

    Let me know what you guys think.
     
    Last edited: Nov 10, 2018
  7. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Sorry; should have said Lenovo. I must have been thinking of another thread when I typed that.
     
  8. dvk01

    dvk01 Moderator Malware Specialist

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    Messages:
    55,908
    First Name:
    Derek
    that error is often a loose memory chip according to lenovo forums, so best simple fix initially is remove & reseat the memory & see if that cures it
     
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