Solved How Do I Save PDF Document?

The Keeper

Gary
Thread Starter
Joined
Aug 23, 2015
Messages
50
I open my Schwab investment account to download the latest statement. When I select the May statement I am given the option to open the PDF document or save the document. If I download the document I am given no option to save the document to a folder on my computer. If I select "save" , a PDF icon appears in the bottom left hand corner of my computer screen, When I click on the document, it opens but again, there is no option from the open document to "Save" just the option to print or download.

In the past, I could perform a file, save as, and save the document to a folder on my computer, but that option is now gone. I seem to be going in circles and Google search provided no solutions. Can anyone help?

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20190911205722.000000-360
Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, Intel64 Family 6 Model 142 Stepping 11, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: Intel(R) UHD Graphics 620, 1024 MB
Hard Drives: C: 930 GB (860 GB Free);
Motherboard: HP 84C1, ver 15.27, s/n PHZYC018JC32HR
System: Insyde, ver HPQOEM - 2, s/n 5CD91576VV
Antivirus: Windows Defender, Enabled and Updated
 

Noyb

Jay
Trusted Advisor
Spam Fighter
Joined
May 25, 2005
Messages
21,061
Try ... From the pdf menu bar ... File >> Saves As >> Different folder >> etc.
 

cwwozniak

Chuck
Trusted Advisor
Spam Fighter
Joined
Nov 28, 2005
Messages
65,736
I open my Schwab investment account to download the latest statement.
What web browser or other app are you using to access the account?

When I select the May statement I am given the option to open the PDF document or save the document. If I download the document I am given no option to save the document to a folder on my computer.
If you have two options, open or save, what do you mean by, "If I download", if that is not one of the choices you mention? I would think that the save option would download the file, but I wish to make sure I fully understand what you are doing at that point.

If I select "save" , a PDF icon appears in the bottom left hand corner of my computer screen,
Is the icon appearing on the desktop or in the taskbar?

In the past, I could perform a file, save as, and save the document to a folder on my computer, but that option is now gone.
If you are using a web browser to perform this action, it is possible that a preference was changed. For example, in Firefox, there is a Tools -> Options -> General -> Files and Applications -> Downloads setting that allows you to always download to a given location or to be asked where you wish to save the download. Perhaps that setting got set to automatically download to the desktop.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,146
I deleted one of your threads. Please do not start more than one thread for the same issue. Thanks for understanding.
 

The Keeper

Gary
Thread Starter
Joined
Aug 23, 2015
Messages
50
Try ... From the pdf menu bar ... File >> Saves As >> Different folder >> etc.
That's the problem I am experiencing. There is no menu bar and I have been unsuccessful trying to find out how to restore it.
 

The Keeper

Gary
Thread Starter
Joined
Aug 23, 2015
Messages
50
What web browser or other app are you using to access the account?


If you have two options, open or save, what do you mean by, "If I download", if that is not one of the choices you mention? I would think that the save option would download the file, but I wish to make sure I fully understand what you are doing at that point.


Is the icon appearing on the desktop or in the taskbar?


If you are using a web browser to perform this action, it is possible that a preference was changed. For example, in Firefox, there is a Tools -> Options -> General -> Files and Applications -> Downloads setting that allows you to always download to a given location or to be asked where you wish to save the download. Perhaps that setting got set to automatically download to the desktop.
When I access my Schwab account, there is a list of statements, Jan, Feb, March, April, May. I select "May" and have an option to download the PDF statement or Save the PDF document.
When I select "download" it opens the PDF statement but there is no option to save it to a folder on my computer.
When I select "Save" the PDF icon appears in the bottom left hand corner of the task bar. I double click the icon and it opens the document just as it does when I download it, but there is no option to save.
I am using Google Chrome as my web browser.
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
16,658
What PDF reader program are you using?
 

cwwozniak

Chuck
Trusted Advisor
Spam Fighter
Joined
Nov 28, 2005
Messages
65,736
I don't use either Chrome or Adobe Acrobat Reader and would not be of much help. It looks like Jay and David maybe able to further assist you.
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
16,658
What version of Adobe Reader are you using?
 

The Keeper

Gary
Thread Starter
Joined
Aug 23, 2015
Messages
50
I deleted one of your threads. Please do not start more than one thread for the same issue. Thanks for understanding.
So sorry and it wasn't intentional. I thought I had posted and then looking at my computer screen determined I had hit the wrong key and tried again. I do understand.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,146
No problem Gary but why have you marked this thread solved? If you found a solution would you please share it here as it could be helpful to others.
 

The Keeper

Gary
Thread Starter
Joined
Aug 23, 2015
Messages
50
No problem Gary but why have you marked this thread solved? If you found a solution would you please share it here as it could be helpful to others.
Every computer I have ever owned for the past 20 years has had Adobe Reader installed as part of the software that came with the computer. As a result, I assumed Adobe Reader was the only software program that was available to open and read PDF Files. When Microsoft ceased supporting Windows 7 earlier this year, I continued using my Windows 7 computer and then I decided it was time to purchase a new computer with the Windows 10 operating system before something happened to my 10-year-old computer and I lost all of my data.

I then attempted to download a PDF document on my new computer and noticed the menu bar was missing and I was unable to find a "Save" button to save the document to a folder on my computer. So....I decided to post a question on Tech Support Guy website to see if someone could help me resolve the problem. The replies I received did not work and then DavidA replied with a question, "What PDF reader are you using?" and I thought "Is there a PDF reader other than Adobe Reader?" I checked my new computer and could not find Adobe Reader installed which made me wonder if it's not installed then what program is opening the PDF files?

I then downloaded Adobe Reader and part of the installation process asked me what program did I want to use to open and read PDF documents. Adobe Reader or Microsoft Edge. I selected Adobe Reader, opened the PDF file, and of course all the menu items were there. I then determined that Windows 10 must have a built-in PDF reader and that was the reader that was opening my PDF documents.

While not a computer expert, I have always felt I had a fairly comprehensive knowledge of using a computer but this one threw me for a loop. I'm 83 years of age so perhaps my mind is slipping somewhat. I am feeling rather stupid and embarrassed about my post.

Tech Support Guy website states "There is no such thing as a stupid question" so that helps a little to soothe my embarassment.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,146
this one threw me for a loop
Well you weren't the only one so don't feel bad. I don't have Windows 10 yet so I'm a little behind on how it works and can't try things out. But it certainly wasn't a stupid question. Thanks for sharing the solution. People often search the site for similar issues so that's why it's helpful to post solutions. :)
 

plodr

Liz
Joined
Jun 27, 2014
Messages
20,725
I'm glad you posted. I'm in my 70's and am still using Windows 7. I have no intention of using Windows 10 so my hat goes off to you!
I'll do my browsing on my 10.1" android tablet in the future. (I have a case that acts as a stand and I own 2 bluetooth keyboards so it is similar to using a laptop).
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top