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How do I wipe and recover my computer

Discussion in 'Virus & Other Malware Removal' started by fmanks, Oct 31, 2011.

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  1. fmanks

    fmanks Thread Starter

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    I just had a new graphics card put in and the computer was wiped and reloaded. Paid $115. My son was on the internet and clicked into a website and computer froze. The virus checker said it had a trojan quarantined but computer kept freezing at desktop screen everytime we turned it on. Now it goes to a blue screen for setup and won't go to desktop screen anymore. We have tried booting from XP disc but it says it can't find hard drives and won't work.

    Any suggestions on how to wipe and reinstall again. We have the original M2N68-AM Asus DVD Rom, multi-drive install disc, XP operating system disc. I'm not prepared to take it back to computer guy as it is kids computer and have spent enough on it already. The computer was under 3yr warranty and we took it back to same computer shop (Infinity computers, Frankston). The guy there said it was out of warranty when I showed him the receipt, opened it & worked on it, charged us. Then I realised later that it was a 3yr warranty and rang company. They told me a new business had moved (Centralfield computers) into their old shop and were pretending to be them. So they have voided my warranty and refusing to do anything about it.

    Flynt:mad:
     
  2. Firebreather

    Firebreather

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    Have you tried re-installing the OS after formatting?
    And if it is a malware issue, someone authorized for malware removal should be taking care of this.
     
  3. fmanks

    fmanks Thread Starter

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    you said reinstall the operating system after formating how do i format and restore the OS if i can't get to desktop or setup because the virus is stopping me.
    Is there a thing i can get to wipe my computer as soon as its plugged in:confused::confused::confused:

    flynt
     
  4. Firebreather

    Firebreather

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    Well, when I put my XP disc I find that there is an option to format the drive and then install the os. Can't you see any such option?

    And if it a virus, do you want me to contact a Trusted Advisor?
     
  5. fmanks

    fmanks Thread Starter

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    When i start up my computer it says that I need to find a way to boot and when i put my boot disk in it sends me straight to setup. From there i can quit, go to repair or go to other section of setup if i press quit it restarts my computer and whatever else i press it says i have no hard drive which i am 99% sure is caused by the virus, from there i can only quit which causes me to restart the computer and the whole cycle will happen again and again until i turn the computer off.

    The only thing i can bring up is a list of booting devices a different setup that says a lot of stuff in my computer is non-existent which is probably caused by the virus again. i can bring up ASUS EZ flash 2 but i haven't tried it yet. Do you know what it is and do you think it will work???

    That would be absolutely wonderful if you spoke to your "trusted advisor" because i 99% sure its a virus because just before it couldn't boot when i got it repaired i checked the cheapo virus checker "kaspersky" that the guy gave us and it said it had a virus quarantined.
    But what i don't get is if it was quarantined why has my computer stuffed up!!!
    Have you heard of kaspersky because it seems like its a cheapo device for saying it had a virus quarantined whan it wasn't.

    Sorry the message is so long and if you reply you can always read this message by scrolling down a bit.

    Thanks so much for your effort

    flynt;)
     
  6. fmanks

    fmanks Thread Starter

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    By the way the virus started with "HEUR: Trojan" but i didn't get the rest.

    flynt:cool:
     
  7. Firebreather

    Firebreather

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    I'm not sure.

    lol
    I don't have a trusted advisor. There are a few trusted advisors in this forum who are authorised for malware removal. As far as I know, they are experts.

    I personally use Microsoft Security Essentials, Malwarebytes Antimalware and SuperAntiSpyware.

    I'll inform a trusted advisor then. ;)

    No problem :)

    You are welcome :)
     
  8. Firebreather

    Firebreather

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    I have informed someone who is authorized for malware removal. I'm sure he'll have a look here as early as possible. :)
    Best of luck!
     
  9. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    First Name:
    Chuck
    Hi fmanks.

    Firebreather may have given me more credit than due. I may be a trusted adviser on some subjects, but virus removal is not one of them. I might be able to help you to totally wipe the hard drive and do a clean re-install of Windows if this is what you wish to do. THIS WILL REMOVE ALL TRACES OF ALL PROGRAMS AND USER FILES FROM THE HARD DRIVE WITH NO CHANCE OF GETTING THEM BACK. Unless your XP operating system installation disc is for that particular computer or motherboard, you will also need to re-install various hardware specific drivers. These drivers and instructions for installing them might be found on the computer or motherboard manufacturers web site. The computer will not function properly without these drivers.

    If you would rather try to remove the virus, use the "Report" button and request a moderator move this topic to the Virus and Malware Removal forum and a trained expert should be able to help you.

    ----
    If you wish to do a clean installation of Windows, please make sure you understand all of these instructions before starting.

    Are you able to get into the BIOS settings when you first turn on the computer? The screen may show a brief message about maybe pressing the F2 or DELETE key to get to the BIOS settings. If the hard drive can not be found, it is possible that a hard drive cable is loose or came off.

    Once in the BIOS settings, you need to find out if the hard drive is found by the BIOS. As far as I know, there is no way a virus on the hard drive can make it not be found by the BIOS.

    If the hard drive is found, you next need to make sure the optical CD/DVD drive is found by the BIOS.

    If the optical CD/DVD drive is found, you need to make sure that the boot order is set to boot from the optical CD/DVD drive before the hard drive.

    You will need a functioning computer with an Internet connection and CD burner for the next steps

    Download the ISO file for Darik's Boot and Nuke which has a link here:
    http://sourceforge.net/projects/dban/files/dban/dban-2.2.6/

    If your computer does not have any disc burning software that can handle creating bootable CDs from ISO file, you can download and install a free ISO burner like this one:
    http://download.cnet.com/Active-ISO-Burner/3000-2646_4-10602452.html

    Burn the ISO Image to a blank CD-R disc.

    With the problem computer turned on, insert the burned disc in the drive and power cycle the computer. The computer should boot from the DBAN disc and may take a few minutes to install the program.

    You do not need to do any kind of security wipe of the hard drive, a basic zero fill will be good enough.

    Once DBAN is done, eject the DBAN disc, insert the Windows XP installation disc, and power cycle the computer.

    Depending on exactly what type of XP disc you have, you may have to go through some menu choices to first format the hard drive and install Windows XP.

    Once Windows is installed and the computer is rebooted into Windows, you may find that the screen has low resolution and not many colors and no network connection. If you have no network connection you will need another computer to download the correct chipset and network drivers and save them to CD or a USB drive. The download page on the manufacturer's site should have information on how to install the drivers. You can install all needed drivers this way or just the ones needed for the computer to get a working internet connection and then use the computer to download the rest and install them.
     
  10. flavallee

    flavallee Trusted Advisor

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    Frank
    Make sure you disconnect all unnecessary external devices(printer, scanner, iPod, camera, webcam, external hard drive, etc.) from the computer before you format the hard drive and do a reinstall of Windows.

    Only the necessary devices(monitor, keyboard, mouse, etc.) should be connected to the computer.

    ------------------------------------------------------
     
  11. fmanks

    fmanks Thread Starter

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    I will try to remove the virus first and if that doesn't work i will wipe my computer if its possible.

    How do i report the forum to malware removal expert guy thingy do i click report at the bottom of the names in the forum, but i think that reports the person not the forum.
    How do i report it and if i can't get anywhere with the malware guy i will need you to help me to wipe the computer.

    Thanks for all your effort

    flynt:D:D:D:D:D
     
  12. Firebreather

    Firebreather

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    Best of luck! (y) :)

    Clicking on 'Report' reports the post. So don't do that.
    There's a forum here in TSG called Virus and Other Malware Removal.
    Once your post arrives in Virus and Other Malware Removal forum someone authorized will surely help you. :)(y)

    You may start a thread there. But I think that will be considered as 'double posting'. :)

    And in case you haven't realized this yet, two trusted advisors (the one's with green or golden shields beside their usernames) are already here! ;):D
     
  13. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    If you decide to click "Report" and request your thread be moved to the "Virus & Other Malware Removal" section, make sure to read here first so you know what information and logs you need to submit.

    --------------------------------------------------------
     
  14. eddie5659

    eddie5659 Moderator Malware Specialist

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    Hiya

    Just recieved the PM, sorry feeling a bit ill, its man's flu :p

    I'll move this to the other forum, but the Trusted Advisor's can still reply :)
     
  15. eddie5659

    eddie5659 Moderator Malware Specialist

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    There is a way that we may be able to do this, but I have not used the tool before, so don't want to make any mistakes. I'll get someone that I know has :)
     
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