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Solved How is Lenova's Tech Support been for you?

Discussion in 'Hardware' started by larryh10000, May 3, 2016.

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  1. larryh10000

    larryh10000 Thread Starter

    Joined:
    Oct 23, 2007
    Messages:
    837
    Couldn't really figure out what topic to post this to so if it doesn't belong here please feel free to move it to another topic ...

    I have had lot's of HP and Dell computers in my lifetime (laptop and desktops). Was thinking about looking into buying a Lenova - guess they bought out IBM's pc business a few year ago. Anyway, thought I would get some input as to their tech support - is it USA based or overseas? How has your experience been with that company on their tech support for you?

    These are the specs for my perfect PC (it must be a desktop :)
    Had 2 laptops and hated then both - gave them to my kids and they used them for awhile and gave them back.

    Processor & Memory:
    • Intel® Core™ i7-6700 Processor 3.4GHz
    • 22GB DDR4 RAM (<--- important for me)
    Operating System:
    • Microsoft® Windows 10
    Drives:
    • 1TB 7200RPM SATA Hard Drive (<---plenty for my needs)
    • DVD-RW (Writes to DVD/CD)
    Graphics & Video:
    • 2GB NVIDIA® GeForce® GT 730 Graphics (<---would prefer 4GB)
    Communications:
    • Wireless-AC WLAN + Bluetooth® 4.0 (<-- want these this time around)
    • 10/100/1000 Gigabit Ethernet
    Ports & Slots:
    • 2x USB 3.0
    • 4x USB 2.0
    • 1x HDMI-Out
    • 1x Media Card Reader
    • 2x Headphone Jack
    • 2x Microphone Jack
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Aug 27, 2003
    Messages:
    111,578
    All I can say is that I've had Lenovo Desktop computers (two) for several years and have never, ever had any issues that would require a call to tech support.
     
  3. larryh10000

    larryh10000 Thread Starter

    Joined:
    Oct 23, 2007
    Messages:
    837
    Wow, can't get a much better recommendation than that - thanks Cookiegal :D
     
  4. valis

    valis Moderator It's My Birthday!

    Joined:
    Sep 24, 2004
    Messages:
    75,804
    I do not have any Lenovo pc's, but easily the most-used tech device I own is my Lenovo tablet, and it's been absolutely rock-solid for the past 2 years. :)
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,578
    You're welcome. And the only reason I chose to get a new one was because my old one is running XP. It still runs perfectly but I wanted a more secure operating system so I've kept it as a back up in case I ever have any problems with this one which is running 8.1.
     
  6. larryh10000

    larryh10000 Thread Starter

    Joined:
    Oct 23, 2007
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    Great, all good reports so far - thanks for replying to my post :)
     
  7. Triple6

    Triple6 Moderator

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    Dec 26, 2002
    Messages:
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    First Name:
    Rob
    We sell a lot of business class Lenovo desktops and laptops, as well as servers and they are generally very good. Had a few instances where we needed parts replaced and they either shipped the parts or sent a tech to fix the issues; all times it was next business day or 2 days. For a few laptops we sent them back with a prepaid box they sent that also arrived within a day or two and the repaired units were returned within a week or two at most. This for is for a thousand or so units and over the last several years, before that we used custom systems and they had way more issues.

    We've had to send back on consumer tablet, a Yoga, as well and that one took 3 weeks to get returned.

    Now home stuff will not get the same service, it never does from any manufacturer. HP and Dell also have exceptional warranty and tech support for their business and enterprise lines that is not comparable to what home users get. Same goes for build quality, business and consumer lines are considerably different.

    I personally have a fairly new Lenovo gaming laptop and it's great. Some of their older consumer laptops weren't very good, but still better than most of the garbage that Acer/eMachines/Gateway makes and better than most HP and Dell consumer laptops, not sure about current Lenovo laptops but everyone's quality seems to have improved in the last few years.
     
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