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How to check USB 3 device is operational

Discussion in 'Hardware' started by harvey09, Dec 30, 2010.

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  1. harvey09

    harvey09 Thread Starter

    Joined:
    Nov 13, 2010
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    Hi all,
    Bought a new WD Passport Essentials USB 3 drive and plugged it into my ASUS laptop, that has a USB 3 connection.

    When I first connected the drive it went through a brief installation proceedure and for the driver it crossed the checklist box unlike the preceeding steps, whiich were ticked. So I presume it didn't install the software.

    The drive shows up in the list and you can transfer data to and from it okay but it's slow.

    I tried to install the driver using Win 7 from the path on the WD drive where the drivers are located and from the net and it tells me that the most up todate driver is installed.

    Is there a way to determine in say Device Manager or such, whether the drive is connecting at USB 3 or USB 2.

    I've tried to contact WD, but they seem to be closed for the holiday break. I've downloaded some of their test software, but essentially this only tells you the drive is functional and not what speed it's connecting at.

    Can anyone help on this one as it's more than a little disappointing that it's not working as it should. :(
     
  2. vicks

    vicks

    Joined:
    Jan 31, 2005
    Messages:
    5,145
    Does your computer have USB 2 or USB 3 ports?
    Vicks
     
  3. harvey09

    harvey09 Thread Starter

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    Nov 13, 2010
    Messages:
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    It has 2 USB ports one is designated as a USB 3 port, (which is one of the reasons I bought that laptop) and the Device Manager confirms that the drivers are there. The other is USB2 which I usually plug the mouse into.

    I did a test with a program called HD Tune and the average read/write speeds were about 54Mb/sec, which compared to my internal HDD of 86Mb/sec is pretty poor.

    All I want to do is be able to confirm if the drive is connecting at USB3 rates, if it is then I guess that's my lot, but after transferring the drive to my desktop with only USB2 ports the transfer rate was almost the same, so I'm hoping that something is amiss!
     
  4. Frank4d

    Frank4d Retired Trusted Advisor

    Joined:
    Sep 10, 2006
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    9,126
    Because USB 3 is designed to be backward compatible with USB 2, I would check the cable to verify it is in fact a USB 3 cable. The plug on the end that plugs into the computer should have 9 contacts (4 on one side, and 5 on the other). If the plug only has 4 four contacts then it is a USB 2 cable.
     
  5. harvey09

    harvey09 Thread Starter

    Joined:
    Nov 13, 2010
    Messages:
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    The lead has the 9 contacts and is the lead that came with the drive and has been tagged as a USB 3 cable. So I'm pretty confident the problem isn't there?

    Any other suggestions as this is really frustrating! :(
     
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