How to debug a command not executing?

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ajramsay

Alice
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Sep 4, 2004
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I am responsible for a command that is a Java executable -- I used launch4j to wrap it. Many people, including myself, use it with no problem on Windows 7 and 10. I have one user who cannot get it to execute on his Windows 7 desktop. It works on his laptop, but when he tries to execute it on his desktop, he just gets a "ding."

I've had him look at the Event log, but no sign of an event that is connected to the failure.

Many years ago, I programmed in C and knew what debugging tools I could use, but in this case, I am not sure how to get a failure message to tell me why it's not working for him. As far as I can tell, everything else on his machine is working fine.

I welcome suggestions for ways to figure out why it's not working for him. Thank you.

Alice in Illinois
 
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