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how to do a factory reset

Discussion in 'General Security' started by anniemae33, May 6, 2015.

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  1. anniemae33

    anniemae33 Thread Starter

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    I have an old hp pavilion and I am locked out of it. How do I just rest the whole computer since I can't even get in
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    What please do you mean by locked out


    Locked out because of a password issue or locked out - it will not boot or if it does will not load windows
     
  3. TheShooter93

    TheShooter93 Malware Specialist

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    As the computer boots up you will need to press a manufacturer specified hotkey in order to boot to the Recovery Partition on your harddrive. Once there you can follow the on-screen instructions.

    With HP, I believe the usual hotkey is F11.
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    How did you get locked out of it?

    Do you not know the password to log in?

    What is the Operating System?
     
  5. anniemae33

    anniemae33 Thread Starter

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    It is the password. I don't know what it is and my daughter forgot what she entered
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. From our rules

    2. I hope you appreciate as explained in the rule, the reason for the rule

    3.My good colleague
    Cookiegal
    will being one of the Tech Support Guy site administrators, make the decision regarding closing the topic..

    4. Sorry we cannot help
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Before closing please answer some more questions.

    You didn't say what the operating system is so please provide that information.

    Are there any other users who can successfully log on? I ask because you say you are locked out yet it's your daughter who set the password? :confused:

    Doing a factory reset is going to cause you to lose all programs and whatever other items such as documents, photos, music, emails that have been saved since then.
     
  8. anniemae33

    anniemae33 Thread Starter

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    Its windows 7. There is only one account. So no one else can log in. I tried hitting f11 when I boot it up but its not working
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Are you able to boot to safe mode and log into the built-in Administrator account? This can only be done if it was previously enabled but worth a shot.
     
  10. flavallee

    flavallee Trusted Advisor

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    What's the model number of that HP Pavilion?

    What's the part/product number(P/N) on it?

    Once it's correctly identified, we should be able to locate its support site and recovery/restore options.

    -----------------------------------------------------
     
  11. anniemae33

    anniemae33 Thread Starter

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    Its a hp pavillion dv8000. P/N EH747UA#AB
    S/N CND6070194
     
  12. flavallee

    flavallee Trusted Advisor

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    You omitted the last character in the part/product number - which is likely EH747UA#ABA

    According to HP, the dv8000 series laptop has numerous model numbers:
    dv8000 CTO (custom-to-order)
    dv8000t CTO (custom-to-order)
    dv8002EA
    dv8005EA
    dv8010EA
    dv8013cl
    dv8013xx
    dv8025EA
    dv8026EA
    dv8027EA
    dv8028EA
    dv8029EA
    dv8030EA
    dv8035EA
    dv8040ca
    dv8040us
    dv8040xx
    dv8045EA
    dv8050EA
    dv8051EA
    dv8075EA
    dv8088us
    dv8099xx

    According to part/product number EH747UA#ABA, you have a HP Pavilion dv8013cl laptop.

    It originally came with Windows XP Home Edition SP2, so how and when did Windows 7 get installed in it?

    From what I can determine, all the dv8000 series laptops originally came with Windows XP Home Edition or Professional or Media Center Edition.
     

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  13. anniemae33

    anniemae33 Thread Starter

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    I bought the computer second hand so I'm not sure when it was changed to windows 7
     
  14. flavallee

    flavallee Trusted Advisor

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    Since you're locked out of that laptop and can't get Windows 7 to load, requesting a MGADiag report isn't possible.

    I'll leave you with Cookiegal as to how to proceed from here.

    ----------------------------------------------------------
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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