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How to extract files off phone with a non-working screen?

Discussion in 'Android Mobile Devices' started by emtak, Dec 16, 2017.

  1. emtak

    emtak Thread Starter

    Dec 16, 2017
    So I recently dropped my phone (Oneplus One) and the screen cracked in a way where it no longer recognises touch what so ever (but it still displays everything). I want to extract files off the phone (contacts, photos, etc) without having to pay for a full screen replacement. Is there a way to do this?

    (I've already tried connecting my OPO to my laptop via a USB cable, but the current settings only recognise the cable as a charging cable and so doesn't allow for file transfer. Obviously, I cant change the settings on the phone either since the screen is no longer responsive)
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  3. dvk01

    dvk01 Moderator Malware Specialist

    Dec 14, 2002
    First Name:
    you need to install the android media drivers to do it

    Warning: I have not personally checked the files linked form that site. I have no way of knowing if they are 100% safe. The links are a result of a Google search. I don't use android phones
    emtak likes this.
  4. emtak

    emtak Thread Starter

    Dec 16, 2017
    Unfortunately neither of those things worked - I know its not a problem with the drivers because I have been able to connect to my PC in the past as long as I change the 'what to do when connected via USB cable setting'. As for the Mobogenie software, it doesn't detect the device :(

    Thanks for the help though, really appreciate it
  5. Coco767


    Jul 31, 2015
    Um.... Can you do a factory reset to see if that helps? If you do try a factory reset, be syre to back up any important and non-important data you want to back up. If you even can, that is. Hopefully all your data is backed up.

    WARNING: A factory reset will delete all data on your phone. If you have all your data backed up already, good. If all your data is not backed up, it is not suggested you do a factory reset. You can try, but a factory reset is not suggested if your data is not all backed up.
  6. Triple6

    Triple6 Moderator

    Dec 26, 2002
    First Name:
    Doing a factory reset will probably erase all the things he wants to get off the phone nor will it fix the broken screen issue so probably not the best advice.

    Did you know you can get a replacement screen for about $30 off eBay? It probably won't be too hard to swap and will likely be guides or videos to help you. You can recoup the $30 back by selling the phone even if you do not wish to keep it. My OnePlus One has become my kid's phone and still working great except for a phone microphone problem which he doesn't use it a phone anyways.

    Also, you might be able to boot it to the recovery screens and access it that way, pretty sure you can move around using the physical keys and if you have TWRP installed there is an option to mount the storage.
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