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How to get rid of Norton

Discussion in 'General Security' started by Mackie24, Jan 19, 2013.

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  1. Mackie24

    Mackie24 Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-42, AMD64 Family 15 Model 104 Stepping 2
    Processor Count: 2
    RAM: 1788 Mb
    Graphics Card: ATI Radeon HD 3200 Graphics, 256 Mb
    Hard Drives: C: Total - 226080 MB, Free - 125718 MB;
    Motherboard: Acer, Aspire 5532
    Antivirus: Norton 360, Updated and Enabled

    Last year my son installed Norton on my laptop. Now Norton won't work and any attempt to uninstall/ remove it results in my computers crashing, so that I have to do a system restore.

    I can't install any other anti-virus software (used to use AVG) as this causes the same problem due to Norton I think.

    I just want Norton off my computer. Can someone offer any help/advice please.

    Thanks
     
  2. Phantom010

    Phantom010 Trusted Advisor

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  3. Mackie24

    Mackie24 Thread Starter

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    Thanks Phantom, but I already tried that.

    That's the problem, any attempt to remove Norton gives a blue screen with error message (different every time) and I have to do a system restore to get my computer working again.
     
  4. Phantom010

    Phantom010 Trusted Advisor

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  5. Mackie24

    Mackie24 Thread Starter

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    Just did that. Am I supposed to be able to find a log of it somewhere? Because it doesn't seem to have thrown anything up.
     
  6. Phantom010

    Phantom010 Trusted Advisor

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  7. Mackie24

    Mackie24 Thread Starter

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    Well I finally found the results but they mean nothing to me. Do I need to post them and if so how?
     
  8. Phantom010

    Phantom010 Trusted Advisor

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  9. Mackie24

    Mackie24 Thread Starter

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    Too much info right now. I'll have a look tomorrow. Thanks anyway.
     
  10. Miya

    Miya

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    Step 1

    Open the Control Panel on your computer by select the "Start" menu followed by the "Control Panel" menu option. Then, select the "Add/Remove Programs" menu choice and click the Norton Internet Security on the list of applications on the subsequent menu.

    Step 2

    Select the "Add/Remove" menu option and acknowledge the warning menus that appear on your computer.

    Step 3

    Restart your computer after Norton Internet Security has been removed.

    Step 4

    Verify the Norton Internet Security program icons have been removed from your computer's desktop and "Program Files" menu located under your computer's "Start" menu.

    Step 5

    Download the Norton Product Removal tool from Symantec if Norton Internet Security has failed to uninstall in the previous steps .

    Step 6

    Double-click the product removal tool program and permit it to run on your computer. After the tool has completed running, restart your computer and Norton Internet Security will be removed.
     
  11. Mackie24

    Mackie24 Thread Starter

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    Thanks Miya, but uninstall does absolutely nothing. That's the problem.

    Phantom 010, is this what you meant? This is from just before I did a system restore.

    Log Name: Application
    Source: Windows Error Reporting
    Date: 19/01/2013 20:34:01
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Dorothy-PC
    Description:
    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1:
    P2:
    P3:
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
    Attached files:
    C:\Windows\Minidump\061111-33462-01.dmp
    C:\Windows\Temp\WER-47471-0.sysdata.xml
    C:\Windows\Temp\WER674A.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\Dorothy\AppData\Local\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_029d6778
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 061111-33462-01
    Report Status: 2
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-19T19:34:01.000000000Z" />
    <EventRecordID>86666</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Dorothy-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>BlueScreen</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    C:\Windows\Minidump\061111-33462-01.dmp
    C:\Windows\Temp\WER-47471-0.sysdata.xml
    C:\Windows\Temp\WER674A.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Dorothy\AppData\Local\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_029d6778</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>061111-33462-01</Data>
    <Data>2</Data>
    </EventData>
    </Event>
     
  12. Phantom010

    Phantom010 Trusted Advisor

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  13. Mackie24

    Mackie24 Thread Starter

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    I'm sorry but I can't find any event conforming to the parameters mentioned in the link (WINLOGON/WINIT and event ID 1001).
     
  14. Phantom010

    Phantom010 Trusted Advisor

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    Can you post a few of your latest minidump files? They are located in C:\WINDOWS\Minidump. ZIP them and attach them to your next post.

    Right-click the minidump file, select Send To, then select Compressed (zipped) Folder.

    Windows will compress (zip) the file and save the new zipped file in the same location.

    If you get an Access Denied error, disable the UAC.

    If the Minidump folder is empty, you'll need to configure Windows to create minidump files:

    How to Configure Windows to Create Minidump Files
     
  15. Mackie24

    Mackie24 Thread Starter

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    I'm sure it's my fault but I have followed the instructions in the links provided (How to configure Windows to create minidump files- and downloaded the BlueScreenView software) to the letter and used the Norton uninstall program to recreate the bsod episode (twice) but the earliest minidump file I have is from 2010, which is obviously not correct.

    Thanks for being so patient, but I feel like I'm banging my head on a brick wall here - not you, the computer.
     
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