How To? New email IP address for outgoing mail

[RolloGC]

Hi,
First timer here. We just got a new email server and I now can retrieve my email but can't send it. They gave me an IP address but I don't know where to input it. I tried changing my LAN IP address, but it won't let me connect after I change it. Is there a seperate place for an IP for outgoing mail?

Using Outlook on XP Pro.

Thanks for any help...

 

[Squashman]

They shouldn't be giving you and ip address. They should be giving your dns name for the mail server.

Something like.
smtp.domain.com

 

[RolloGC]

Nope, just got this 8 digit IP address. And I still don't know where to put it.

 

[Squashman]

On your Email Account Settings you should see an option that says "Outgoing Mail Server (SMTP)" But I would call them back and ask them why you don't have a DNS name to use.

 

[RolloGC]

Yeah, I guess I will just go talk with them about it. Thanks for your help.