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How to remove A1 PC Cleaner virus/spamware/malware?

Discussion in 'Virus & Other Malware Removal' started by kenwood33, Jan 31, 2015.

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  1. kenwood33

    kenwood33 Thread Starter

    Joined:
    Feb 13, 2011
    Messages:
    23
    After downloading some pdf files, laptop is now infected wit this virus called A1 PC Cleaner. It is not available on the uninstall program list. I did a google search and couldn't find anything. Does anyone know how do I safely remove this virus/spamware/malware? The laptop is running windows 7.


    [​IMG]
     
  2. Nevan

    Nevan

    Joined:
    Jan 26, 2015
    Messages:
    216
    Hello, kenwood33. My nickname is Nevan and I will be helping you getting your system back on its electronic feet.

    Before we get started, please keep these things in mind:

    • Always read every part of my post carefully. If you don't, you may do something wrong and there could be more problems to solve.
    • If your security programs give you any warnings when using tools I asked you to, don't be afraid. Every tool I provide to you is 100% safe.
    • Only run tools that I ask you to. Some of them can be dangerous to your system as they have much power.
    • You should save or print my instructions. It is possible that we will be using Safe mode, which will cut you off from your internet connection and without access to them, you might be stuck.
    • Malware removal is a complicated process that takes multiple steps to be completed. Don't give up, be patient.
    • The tools we are going to use and your software may cause unwanted interactions. Because of that, I recommend you to make backups of any important files from your machine before proceeding as they might be lost.
    • I recommend you to stay with me until I tell you that we are done. It is important because when your system does not show any bad symptoms anymore it does not mean that it is 100% clean.
    • Every program I ask you to download should be saved to and run from desktop. If you don't know how to choose the direction of where a download is saved, check this site. You can also just copy these programs to your desktop manually and then run them from there.
    • Remember that the fixes I give you are only for your machine. Using it on other systems may (and probably will) cause problems.
    • Finally, if you have any questions or are unsure about something, just ask. I will not blame you for it. It is better to ask rather than regret it later.

    Also, please note that I'm currently in training, so my answers to you will have to be checked first by an experienced helper before I can post them. This can lengthen the time between my answers to you, but in return you will have an extra person reviewing your log.

    Let's get started :)

    First, I'd like to have a look at your system. Please, do the following:

    FRST Scan

    Download Farbar Recovery Scan Tool and save it to your Desktop. There are two different versions:

    • Click here to download the 32-bit version.
    • Click here to download the 64-bit version.

    If you don't know which version you should use, download one of them and check if it's working or not. If it doesn't, download the second one. Once you have the right one, perform the instructions below.


    1. Right click FRST.exe (or FRST64.exe) and click Run as administrator. When the tool opens click Yes to disclaimer.
    2. Make sure that Addition.txt is checked and press the Scan button.
    3. It will produce two logs - one called FRST.txt and another one called Addition.txt in the same directory the tool is run from.
    4. Select all (CTRL+A) the content of the logs, copy them (CTRL+C) and paste (CTRL+V) them into your next reply.

    Things that should appear in your next post:

    • FRST.txt log content
    • Addition.txt log content
     
  3. Nevan

    Nevan

    Joined:
    Jan 26, 2015
    Messages:
    216
    Hello again, kenwood33.

    Please, do the following scan.

    CKScanner


    1. Download CKScanner and save it to your Desktop.
    2. Right click CKScanner.exe and select Run as administrator.
    3. Give permission if necessary, and click Search For Files.
    4. After a very short time, when the cursor hourglass disappears, click Save List To File.
    5. A message box will verify the file saved. Please run the program once only.
    6. Double-click the CKFiles.txt on your desktop and copy/paste the content in your next reply.
     
  4. kenwood33

    kenwood33 Thread Starter

    Joined:
    Feb 13, 2011
    Messages:
    23
    Thanks, this issue has been resolved after the first step.
     
  5. Nevan

    Nevan

    Joined:
    Jan 26, 2015
    Messages:
    216
    I'm sorry, but I'm confused. My instructions weren't meant to fix anything, I've just asked for logs.

    Could you explain me what exactly you've done?
     
  6. kenwood33

    kenwood33 Thread Starter

    Joined:
    Feb 13, 2011
    Messages:
    23
    I followed the log and removed all occurrences of pccleaner from the system.
     
  7. Nevan

    Nevan

    Joined:
    Jan 26, 2015
    Messages:
    216
    Could you please post the logs I've requested anyway? Just for your own safety.

    There still may be more infections present that you're not aware of, and we can't be sure if PcCleaner won't come back after some time because you've left something.
     
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