1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

How to remove sophos_detoured.dll from computer?

Discussion in 'Virus & Other Malware Removal' started by dacp, Aug 4, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. dacp

    dacp Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    2
    Hi,

    I bought a Dell Inspiron 1520 and I'm running Windows XP on it. It came loaded with a security system on it
    and half of Sophos loaded. Got the first security system off just fine.

    However, I couldn't get Sophos fully uninstalled by Add/Remove programs so I used
    a cnet recommended program to uninstall the pieces left. Everything was
    gone except sophos_detoured.dll when I rebooted the computer and now
    that computer not only still has that file which I cannot get rid of,
    but also will not allow me to connect to the internet.

    I suspect it is the Sophos file which is in the way of my internet
    programs now. I'll also expect that it won't let me load Norton's in until it is gone.

    So, basically, how can I delete that one file. I've searched the sophos website and the internet for almost
    two hours and tried virtually everything without success.

    Contacted Sophos support and was told: Please note that email and phone support are for paid licenses. As such, we are unable to assist you with your query.

    They went further to say I could try their forums which I have also posted on - no reply there yet.

    Any help would be really appreciated. I cringe at the thought that I've spent 12 hours loading programs onto this new computer and may have to reformat it and start over.
    :(
     
  2. dacp

    dacp Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    2
    I used AppRemover which was off the cnet site and that got rid of Sophos. Now, I have no internet on that computer...it seems that it won't recognize my router. Not sure if the wireless card has somehow been disabled or where to go from here so a point in the right direction would be helpful and in the meantime, I'll continue to internet surf.:)
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1063857