How to restore without a system restore point?

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Kej

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Joined
Sep 29, 2010
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22
This is the kind of mess that would make any techie cry - ID10T errors and PEBKAC all over. But your help would be sincerely appreciated.

I did not realise it but I had disabled my windows protection which automatically creates system restore points. Recently I managed to infect my OS with a rally of malware - one particularly nasty was Antimalware Doctor. I installed Avira for antivirus, comodo for firewall and spybot for additional protection (perhaps a little paranoid but I was kicking myself for being to lax up to that point). I try to avoid AV programmes, as nothing ever seems to work properly once they've been installed (see below) and they just interfere with every single application you try to install and messing with their function too.

Avira and Comodo started messing with my HP printer/scanner/copier software - every time I booted a Windows Installer window popped up looking for the installation disc for a damaged image, and would not go away. I inserted the disk but it did not resolve the issue. So I deleted all the files, removed them from the registry and prepared to install it from scratch. I tried installing it twice and both times it failed, and would automatically uninstall with the following error details:

MSIInstall () failed. X:\HP_Standard Port_Monitor.msi failed
Error Situation Code 03539016
Exit code: 1618

However, the next reboot popped up a Microsoft. Net Framework error, exactly as the forum post by andrewpm04 Error Message with Microsoft .NET Framework.

I can't follow the solutions provided because there is no solution centre and therefore no options for updates. Which is what lead to me restoring the system. Which led me to realise my sytem has no restore points apart form 11a.m. this morning! And, when I plug in the HP disk, the system doesn't even register it.

To top it off, I have to do a hard shutdown (holding down the power button) because without resolving the issue, I cannot shutdown properly, which is obviously not healthy.

All I want to do is erase everything and start again - freshly installed OS, ensure automatic restore points are activated, Back it all up before installing good AV and Firewall!
 
Joined
Apr 5, 2008
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11,761
Howdy,

Bit confused on what you are trying to do now.....are you trying to install a fresh Operating System now....
 

Kej

Thread Starter
Joined
Sep 29, 2010
Messages
22
my acer came pre-installed with XP and third party junk, so I don't have installation cds. If I had I would just format and reinstall :(

I don't know what to do. I am trying to figure out if I can simply fix the last problem, that is the printer (which now needs to be reinstalled, but the OS doesn't respond to the presence of the install disk). I want the printer/scanner to work without problems. I want to solve the error popping up for the .net framework, be able to shutdown without holding down the power button.

OR

If I could simply start again, so that the system wouldn't be infected in the first place, and I would re-install all my apps on top of the av programmes. But this idea bothers me as the av programmes always seem to interfere with application installation and function.
 

Kej

Thread Starter
Joined
Sep 29, 2010
Messages
22
Hi Megabyte
Have tried several times to download the package with no success. The windows installer has since changed to TrayApp, and when I tried to open Itunes, it required this app, and requested that I uninstall and reinstall Itunes to repair the damaged files. Itunes appears to be ok, but the TrayApp is still trying to install. The .NET error remains the same.

Any new suggestions?
 

Byteman

Gone but Never Forgotten
Joined
Jan 24, 2002
Messages
17,742
Hi, What I advise is that I move just this last post of yours showing the detection of malware to our Virus and Malware Removal forum. There's a "Stickied" post up at the top of that main forum page that contains directions for you so you can post a few logs from the 3 downloads we have there that is our standard procedure. After those are done and the logs up so we can see them, someone will reply to you in that thread and you will get a notifcation same as from this thread.

I will however, be Closing this one in a while, I just wanted to run things by you.

We must deal with malware in the special separate forum. Malware is quite likely the cause of the errors and performance issues you are seeing. Once any remnants are cleared up, maybe the Windows Installer can be put back in place etc and the printer will install and work.

If removing malware doesn't get the system functional again, you may indeed have to do a full system recovery (not a restore- your restore points only put the computer back in time to selected dates, and yours seem to have been disabled....) a full recovery means, as you probably know, that you have to reinstall all programs except what came with the Acer new.

You will also have to save any docs or files like pictures you need to keep.

We can surely help with any part of the process. We will get to the recovery part later.


If you do not want to try to fix the malware just post back here and let us know, that is why I have not Closed the thread yet,.
 

Kej

Thread Starter
Joined
Sep 29, 2010
Messages
22
Hi Byteman

Thank you for the post. I am indeed interested in removing the malware and reinstalling the machine, if it is possible. The original install was all in italian (which doesn't really bother me), and on top of that I am not a fan of windows. I downloaded all my preferred opensource applications, which I could then also install in english. I have saved all the download files for the all the programmes I use, and I am happy to reinstall them.

These are the only issues that concern me:

1) I do use some preloaded applications like adobe. However, I understand that if I follow your process, the system will hopefully return to the original state it was when I bought it, which is Italian Windows and 3rd party applications?

2) I have made a back up of my registry and my hardrive with Comodo backup. I am simply concerned that the backup will fail, due to malware interferrence, or user error. I would appreciate doing a secondary back up process with you, as a fail safe.

Now as for the stickied post and the required 3 steps to begin the process, unfortunately I have had some issues:

Originally I tried to download everything in safe mode, to avoid problems with malware. It worked for me before, yet today I had problems connecting to the internet, despite having a good connection to the wi-fi. So, having to download the 3 required files in normal mode may have been the reason I had problems with them, but here is the individual events as I went through the list:

The HijackThis links don't do anything. I went to the page directed and under version2.0.4 I tried both executable and installer. the page starts "laoding" and then nothing happens and it remains as is.

As for dds, none of those links lead to an actual file.
techsupport page: blank
bleepingcomputer: blank (i even registered with bleepingcomputer so that I could search their site for the download - clearly not doing it right, does not recognise subs dds, or dds.scr)
forospyware: junk text as follows:

"
MZ&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;ÿÿ&#65533;&#65533;¸&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;@&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;€&#65533;&#65533;&#65533;º&#65533;´ Í!¸LÍ!This program cannot be run in DOS mode. $&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;PE&#65533;&#65533;L&#65533;+I&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;à&#65533;2&#65533;n&#65533;&#65533;&#65533;–&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;@&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;`&#65533;&#65533;&#65533;&#65533;z&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;ÔG&#65533;&#65533;&#65533;&#65533;&#65533;@&#65533;´&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;.code&#65533;&#65533;&#65533;&#65533;0&#65533;&#65533;&#65533;&#65533;&#65533;6&#65533;&#65533;&#65533;&#65533;PEC2FO&#65533;&#65533;&#65533;&#65533;&#65533;&#65533; &#65533;&#65533;à.rsrc&#65533;&#65533;&#65533;&#65533; &#65533;&#65533;&#65533;@&#65533;&#65533;&#65533;&#65533;&#65533;8&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533; &#65533;&#65533;à&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;&#65533;¸¨TR&#65533;Pdÿ5&#65533;&#65533;&#65533;&#65533;d‰%&#65533;&#65533;&#65533;&#65533;3À‰PECompact2&#65533;VÒËK¬Çўç†ì¸oTN<N<Tƒ#™®=L34w ül©TS`M6lŠÕ[ÐåNP‘áHˆr_0)a´ãþòؾ,íf½úÙ)|‚ü®BÅ£˜˜¨¥§3]Ë£oKj„v›©hÕ¸ª-–…PÛØw4l4’¼òåâ`ªµ¾å \¤¹3ïnféwp‰"ns„Åe€Xc˜åÝDgòñϨ«ýÄ|¢0 O&#65533;ü·E&#65533;öôÄ&#65533;J\#2\üÇçbNê\MkÊ(Õ^EK¥]&#65533;m Ã<Ð_À@ƒt½•‰HŽÓw,KÚÄíØ{²³Y®wCÈd•Aýœ§Ej]…vWªbÚ°Í.çϓcF&#65533;§(C&{Ÿ™;Ùçy U2ø)[)g*æ®u¼¬ÅŠ¡0ʫ䜁¬Mõ•å‘Žsÿ¼ PKڟ}C’b{/¬p=øžÏ_¯ýI«ÐÅѶ_÷º²À'Ô&#65533;֐`ãVS™JYg«ØÇĹ¡¹ç|_KwžÈD;6àИ•¢ož†OªñGÞSÌ·c7äK €ÓgB-‘6XfvâôžÑ-§pĝǼšŽš]úPméÚUuó ¤;âê’Çïÿ&ƲoÉÉYú-00 +—=ïC<%#ɚxÉužÌñÎC1y4jS†ôT»³)åðšÅü<HÞçž]Šëðnõ¢ÛwÑèPâ§Èmq*?>òË?ÍÆ244½ ¿i)míÞK‚᪆*Ï+:mad:óîC NÏâ>Ût°ì-dŽ·DS[.‰^ݏ|ó@‘ِtŸ°œP\R-TèqLA™u\ªãh‘žcýŽ¨Dä4fÆi€’™]6ô€nôlúÁ èoä@èAFGÜoµØÞ*ä=³Öܔ…à|H¨˜Õúϗ«~'VR¯¯¦ î`÷±ïøm۟ÇõIÍÓͬèK1¹UxË>âARÔC)^ØMÝ.!5Ø&#65533;„šé?î‰Sî& €vŒjulB礪`Á2vŽâ²åÅÖb' ñJ:%ƞ5,£à ñ°§h•èØý¾2ôöžø±*ÿ3‘gÛ/C³\Ä.’‚˜š¯ÖÍþ2ÜÜw«iL—*%g³ðž‡Êji]f—ËÞ˓@¸U?ú*¿³Í@.HÓ0ß½$UwÕëðGBÂݜÒÔ£’b]jڞ¥ëõºe ´å•)l •àLz»?j,¤BºÑ›Îówþ`›íâ´ÛUE[ԃ¼P×Ïÿ®§‰¼è§FW'•:"

As for the GMER, that downloaded without a problem. Yet every time I run the scan as directed, my pc reboots midway?

So, Byteman I am all ears! Tell me what I need to do next?
 
Joined
Jul 29, 2007
Messages
707
my acer came pre-installed with XP and third party junk, so I don't have installation cds. If I had I would just format and reinstall :(
You can obtain installation CDs and use them to install with the license key found on the machine somewhere. This is perfectly "legal" no matter how you obtain the discs. Via a torrent, a friend, or from MSDN it does not matter.

Though you have to try and get the same version OS as the key you have, but I am not sure EXACTLY how that all works. I just try and match the "XP PRO OEM" with an oem xp pro disc, if you understand what I am saying.

I have about a dozen installation discs laying around, with various service packs on them. Some OEM, some retail versions. But it is all perfectly legal since they are unaltered copies and dont circumvent the licensing system.
 

Byteman

Gone but Never Forgotten
Joined
Jan 24, 2002
Messages
17,742
Hi Kej-

I've Moved two posts that were here in this thread to your new thread in Virus and Malware Removal forum

http://forums.techguy.org/virus-other-malware-removal/954912-trj-zpack-gen.html

There is a post for you from Cookiegal with some things to try.

Let's have you work there for now and see if any malware can be removed which will allow you to get work done,
and then we can help out with a system Recovery if need be.

Some malware around these days can survive a full system recovery so we need to see what if any malware is there.

For the time being I am Closing this thread.
 
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