how to solve my problem

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faizal656

Thread Starter
Joined
Aug 10, 2005
Messages
4
hai,....i'm using window XP ....recently my windowkeep showing this message "windows cannot find 'c:\windows\system32\kernels32.exe".....i don't know what to do...please help me....



this is my hjt log file...:


Logfile of HijackThis v1.99.1
Scan saved at 4:57:11 PM, on 8/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\fpdisp4.exe
C:\Program Files\Atnky\Vjwbtlo.exe
C:\WINDOWS\system32\spoolsv.exe
D:\PROGRAM FILE\CATIAVER14\intel_a\code\bin\CATSysDemon.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\UAService7.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
C:\Documents and Settings\Muhamad Faizal\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\System32\kernels32.exe
O2 - BHO: (no name) - {3D898C55-74CC-4B7C-B5F1-45913F368388} - C:\PROGRA~1\ADKILL~1\NAMESP~1.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [FinePrint Dispatcher v4] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\fpdisp4.exe
O4 - HKLM\..\Run: [Ftmvvshd] C:\Program Files\Atnky\Vjwbtlo.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {00000000-CB06-433A-9302-77436F840932} - C:\Program Files\AD Killer\adkiller.exe
O9 - Extra 'Tools' menuitem: &AD Killer - {00000000-CB06-433A-9302-77436F840932} - C:\Program Files\AD Killer\adkiller.exe
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {11010101-1001-1111-1000-110112345678} - ms-its:mhtml:file://C: oo.mht!http://vxiframe.biz//adverts//096//targ.chm::/win32.exe
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/MediaAccessVerisign/ie/bridge-c3.cab
O16 - DPF: {7C559105-9ECF-42B8-B3F7-832E75EDD959} - http://www.xxxtoolbar.com/ist/softwares/v4.0/0006_cracks.cab
O16 - DPF: {CDCBE0F1-D13A-4F86-A963-3A272D3ABA7E} - http://advnt01.com/dialer/internazionale_ver15.CAB
O23 - Service: Backbone Service (BBDemon) - Dassault Systemes - D:\PROGRAM FILE\CATIAVER14\intel_a\code\bin\CATSysDemon.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Intel(R) Active Monitor (imonNT) - Intel Corp. - C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\System32\UAService7.exe

so can any one fix my problem....please
 
Joined
Jan 28, 2004
Messages
2,187
kernels32 - Looks like a virus.
Log has half a dozen bad stuff at least in it too....
Wait for the expert help to assist you.
 
Joined
May 13, 2005
Messages
4,699
Hi there and welcome to TSG

PocketKillbox

*Download it from http://www.bleepingcomputer.com/files/spyware/KillBox.zip

Please reboot into Safe Mode!:
To get into the Windows 2000 / XP Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode" and press your Enter key.

*Double-click on Killbox.exe to run it.
*Then Put a tick by Standard File Kill
*In the Full Path of File to Delete box, copy and paste each of the following
lines one at a time then click on the button that has the red circle with the
X in the middle after you enter each file. It will ask for confirmation to
delete the file. Click Yes.
*Continue with that same procedure until you have
copied and pasted all of these in the Paste Full Path of File to delete box.
*Sometimes the program tells you that the files don't exist; if that happens don't worry and carry on to the next one

kernels32.exe

-------------------

boot back to normal mode and move HJT to a permanent location as below:

You are currently using HijackThis from a temporary directory, this can cause problems.
HijackThis creates backups, these are needed in case of any recovery issues.
Please create a directory on your C:\ drive called C:\HJT, download and unzip HijackThis into that directory. Run the program from that directory from now on.

STEPS For Creating Folder

  1. 1. Please go to My Computer, open your C:\ drive, Select: New >> Folder and name the folder HJT.

    2. Download HijackThis to the new folder:

    3. Double Click on 'HijackThis.zip' to extract and install HijackThis.exe to the new folder.

    4. Close ALL windows except HJT

    5. SCAN with HJT and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')

    6. POST the log in this thread using 'Add Reply' (Ctrl-V to 'paste')
Please make sure you post the entire log including the top portion:

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER

---------------

Post a NEW hjt log
David
 

faizal656

Thread Starter
Joined
Aug 10, 2005
Messages
4
i have done what you ask me to do,...so far i think it work....thank you so much...so this i s my log file for your view, and please tell me if my computer have problem or not,...thanks once again...


Logfile of HijackThis v1.99.1
Scan saved at 1:28:51 AM, on 8/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
D:\PROGRAM FILE\CATIAVER14\intel_a\code\bin\CATSysDemon.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\fpdisp4.exe
C:\Program Files\Atnky\Vjwbtlo.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\UAService7.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
C:\HJT\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Program Files\Common Files\Microsoft Shared\Stationery\Blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - {20929603-21DB-477C-BA6F-0B8E70B3C8A0} - (no file)
O2 - BHO: (no name) - {3D898C55-74CC-4B7C-B5F1-45913F368388} - C:\PROGRA~1\ADKILL~1\NAMESP~1.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [FinePrint Dispatcher v4] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\fpdisp4.exe
O4 - HKLM\..\Run: [Ftmvvshd] C:\Program Files\Atnky\Vjwbtlo.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {00000000-CB06-433A-9302-77436F840932} - C:\Program Files\AD Killer\adkiller.exe
O9 - Extra 'Tools' menuitem: &AD Killer - {00000000-CB06-433A-9302-77436F840932} - C:\Program Files\AD Killer\adkiller.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/MediaAccessVerisign/ie/bridge-c3.cab
O16 - DPF: {CDCBE0F1-D13A-4F86-A963-3A272D3ABA7E} - http://advnt01.com/dialer/internazionale_ver15.CAB
O23 - Service: Backbone Service (BBDemon) - Dassault Systemes - D:\PROGRAM FILE\CATIAVER14\intel_a\code\bin\CATSysDemon.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Intel(R) Active Monitor (imonNT) - Intel Corp. - C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Unknown owner - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\System32\UAService7.exe
 
Joined
May 13, 2005
Messages
4,699
Check the following on a new HJT scan:


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Program Files\Common Files\Microsoft Shared\Stationery\Blank.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

R3 - URLSearchHook: (no name) - {20929603-21DB-477C-BA6F-0B8E70B3C8A0} - (no file)

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)

O4 - HKLM\..\Run: [Ftmvvshd] C:\Program Files\Atnky\Vjwbtlo.exe

---------------------

*Double-click on Killbox.exe to run it.
*Then Put a tick by Standard File Kill
*In the Full Path of File to Delete box, copy and paste each of the following
lines one at a time then click on the button that has the red circle with the
X in the middle after you enter each file. It will ask for confirmation to
delete the file. Click Yes.
*Continue with that same procedure until you have
copied and pasted all of these in the Paste Full Path of File to delete box.
*Sometimes the program tells you that the files don't exist; if that happens don't worry and carry on to the next one

C:\Program Files\Atnky\Vjwbtlo.exe
------------------

Manually delete the following folder:

C:\Program Files\Atnky

------------------

Please download ewido security suite from here it is a free version of the program.
  1. Install ewido security suite
  2. When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  3. Launch ewido, there should be an icon on your desktop, double-click it.
  4. The program will now open to the main screen.
  5. When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  6. You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  7. The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display ("Update successful")
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

DO NOT RUN IT YET!

---------------------------------------------------------------------------------

CleanUp!

*Download Cleanup from Here
  • A window will open and choose SAVE, then DESKTOP as the destination.
  • On your Desktop, click on Cleanup40.exe icon.
  • Then, click RUN and place a checkmark beside "I Agree"
  • Then click NEXT followed by START and OK.
  • A window will appear with many choices, keep all the defaults as set when the Slide Bar to the left is set to Standard Quality.
  • Click OK
  • DO NOT RUN IT YET!

---------------------------------------------------------------------------------

Once you have downloaded both programs........
  • To get into the Windows 2000 / XP Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode" and press your Enter key.
  • Load up Ewdio
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • You will be prompted to clean the first infection.
  • Select "Perform action on all infections", then proceed.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
Close ewido security suite.


* Run Cleanup:
  • Click on the "Cleanup" button and let it run.
  • Once its done, close the program.
----------------

Reboot and post a new log
David
 
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