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How to unlock the code?

Discussion in 'All Other Software' started by lynnie13, Feb 12, 2013.

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  1. lynnie13

    lynnie13 Thread Starter

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    When I had another computer I could easily store all my work on my flashdrive. But that computer bit the dust and the one I got now refuses to allow me access. It claims it needs to be decoded. Help! All my work is in this one basket.
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    What program did you use to create the work that's stored on the flash drive?
     
  3. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Hi lynnie13, and welcome to TSG.

    There is not guarantee that I will have a solution, but somebody here may be able to assist you if you give us some more information.

    In addition to Cookiegals' question ...

    1) What operating system were you using on the old computer and what operating system is on the computer you are now using

    2) Does the flash drive have any kind security features to block unauthorized access to the contents?

    3) Is MS-Windows reporting the "needs to decode" error or some program you have running on the computer?

    4) What is the exact wording of the error message?

    5) Are you not able to explore the drive contents at all or are you able to explore but but not open or copy files?

    6) What kind of files are your trying to access?
     
  4. lynnie13

    lynnie13 Thread Starter

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    It all sounds like 'Charlie brown Grown up talk' to me. But here goes; the exact wording when I try to open my files on my flash drive read like this: ' Adobe Reader could not open the file because it is either not supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded.)
     
  5. lunarlander

    lunarlander

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    The file is damaged.
     
  6. lynnie13

    lynnie13 Thread Starter

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    but i NEEED those files! there's got to be a way!
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Please do not start more than one thread for the same issue. I've merged both of your threads together.

    Please answer all of the questions.
     
  8. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Are they Adobe Acrobat PDF files and how large are some of the files?

    Are you using the same or newer version of Adobe Acrobat Reader as was on the previous computer?
     
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