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HP 5550 printer problem

Discussion in 'Windows 7' started by Cogginscl, Mar 15, 2015.

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  1. Cogginscl

    Cogginscl Thread Starter

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    I got a new computer HP Pavilion HPE running Windows 7 (64 bit) and connected my HP Laserjet 5550 printer via the USB cable. The driver got automatically installed with all green checkmarks during the installation process and finally showed up in Control Panel as "hp color Laserjet 5550 series PCL 5. When I print a test page (or whatever), the document sits forever in the print queue with the status "printing", but nothing comes out of the printer. (Obviously, the printer is switched on, and paper is available.)


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: AMD FX(tm)-6120 Six-Core Processor, AMD64 Family 21 Model 1 Stepping 2
    Processor Count: 6
    RAM: 10070 Mb
    Graphics Card: AMD Radeon HD 7570, 1024 Mb
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  2. flavallee

    flavallee Trusted Advisor

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    HP Deskjet 5550 Color Inkjet Printer

    That printer is over 10 years old and does not have a full-feature software and driver package for it for Windows 7 64-bit, so it's going to have reduced functionability.

    You might want to read here.

    ----------------------------------------------------
     
  3. Cogginscl

    Cogginscl Thread Starter

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    This is a hp color Laserjet 5550 series PCL 5. It is only 4 years old maybe 5 if that..,.
     
  4. flavallee

    flavallee Trusted Advisor

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    I was going by what you said in your first sentence.

    It looks like you edited that sentence with the correct printer model.

    --------------------------------------------------------

    HP Color LaserJet 5550 Printer

    The "Troubleshoot a problem" section may be helpful to you.

    Here is the PCL5 driver for Windows 7 64-bit.

    --------------------------------------------------------
     
  5. donetao

    donetao Banned

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