HP 5550 printer problem

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Cogginscl

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Sep 29, 2007
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I got a new computer HP Pavilion HPE running Windows 7 (64 bit) and connected my HP Laserjet 5550 printer via the USB cable. The driver got automatically installed with all green checkmarks during the installation process and finally showed up in Control Panel as "hp color Laserjet 5550 series PCL 5. When I print a test page (or whatever), the document sits forever in the print queue with the status "printing", but nothing comes out of the printer. (Obviously, the printer is switched on, and paper is available.)


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: AMD FX(tm)-6120 Six-Core Processor, AMD64 Family 21 Model 1 Stepping 2
Processor Count: 6
RAM: 10070 Mb
Graphics Card: AMD Radeon HD 7570, 1024 Mb
Hard Drives: C: Total - 939217 MB, Free - 545218 MB; D: Total - 14226 MB, Free - 1757 MB; J: Total - 953835 MB, Free - 5 MB;
Motherboard: Gigabyte, 2AC8
Antivirus: Avira Desktop, Updated and Enabled
 

flavallee

Frank
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May 12, 2002
Messages
83,176
I got a new computer HP Pavilion HPE running Windows 7 (64 bit) and connected my HP Deskjet 5550 printer via the USB cable.
HP Deskjet 5550 Color Inkjet Printer

That printer is over 10 years old and does not have a full-feature software and driver package for it for Windows 7 64-bit, so it's going to have reduced functionability.

You might want to read here.

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Cogginscl

Thread Starter
Joined
Sep 29, 2007
Messages
23
This is a hp color Laserjet 5550 series PCL 5. It is only 4 years old maybe 5 if that..,.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,176
This is a hp color Laserjet 5550 series PCL 5.
I was going by what you said in your first sentence.

It looks like you edited that sentence with the correct printer model.

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HP Color LaserJet 5550 Printer

The "Troubleshoot a problem" section may be helpful to you.

Here is the PCL5 driver for Windows 7 64-bit.

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