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HP 5660 printer/ink cartridge problem

Discussion in 'Hardware' started by rmill777, Jul 4, 2019.

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  1. rmill777

    rmill777 Thread Starter

    Joined:
    Jan 2, 2018
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    I use Mac High Sierra OS on Minimac computer. Use HP printer Envy 5660 and am on the Instant Ink program. I just received a new black ink cartridge. I think I was able to print with it several times. I just tried to print and I get an error message "Remove and replace the indicated ink cartridge making sure it is correctly inserted". I have done this several times with both cartridges with no result. I have taken the new black cartridge out and put the old one back in but get the same error message. I have unplugged both the power plug and the computer cable from the printer with no change.
     
  2. rmill777

    rmill777 Thread Starter

    Joined:
    Jan 2, 2018
    Messages:
    3
    The problem was solved with HP live chat. The problem was with the color cartridge not the black one I just installed. Am replacing the color cartridge.
     
  3. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    17,909
    First Name:
    Liz
    Thanks for posting the solution.
     
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