HP All In One Touch Will Not Power Up!

[Trafficflow57]

Hello everyone,


I am having an issue with a Hp All In One Touch computer. The computer will not start after hitting the power button. The power supply and where you plug it in is all good. There is a light that comes on after u push the power button next to where you plug it in which shows that it is making contact. Any help to guide me in the right direction?


Thanks

 

[managed]

Hi and welcome to TSG.

Has the computer worked properly before this ? What model HP AIO is it ?

 

[Trafficflow57]

Hello again!

HP All In One PC.

Model No. 21-2027c
Thanks

 

[managed]

Has it worked properly before ?

 

[Trafficflow57]

Yes it was working fine and then one morning it would not come on. When u depress the the power button the light does not illuminate. There was no warning signs of something getting to go wrong

 

[managed]

I believe that HP AIO uses an external power supply, can you tell if the power supply is working ?

 

[Trafficflow57]

The power supply and where you plug it in is all good. I have 19 volts at the plug where it goes in computer.computer and the light is lite up. Unless the ps is bad but showing voltage. Waiting for a different one to try. I will have to take apart and see if the switch is getting voltage. I imagine there is some type of power distributor . Have to go watch video on u tube.

 

[managed]

Good luck with it, let us know how you get on or if you need any help.