Solved HP and Security issue

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KCIR

Rick
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Joined
Jan 11, 2016
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Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 8082 Mb
Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
Hard Drives: C: 916 GB (862 GB Free); D: 13 GB (1 GB Free);
Motherboard: HP, 81EB
Antivirus: Windows Defender, Disabled

hello, I just bought a HP Laser Jet Pro MFP M28-M31 printer. the problem is that it will not operate. I called HP Support and was told it was because i have an "unsecured network" and for $149.00 HP would fix it since my warranty expired. I checked the status of my Linksys router and it says it is secure. any ideas of my problem, is there some other security function i am missing, or what? or is this some kind of "HP shakedown" I have no problem returning the printer but now i'm concerned i might have a security problem.
you advice is valued, thank you

rick
 

KCIR

Rick
Thread Starter
Joined
Jan 11, 2016
Messages
19
ok, i found the solution... it was my print spooler, turned it on and the printer now works fine. i have no idea how it was shut off?
thanks anyway
 
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