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HP BSOD/random shut downs

Discussion in 'Windows 7' started by Beenzsouflee, Dec 22, 2012.

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  1. Beenzsouflee

    Beenzsouflee Thread Starter

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    Hi all. I have a few month old HP Pavilion m7 notebook. in the past two days it has given me several blue screens of death. sometimes it will just shut down completely with no warning. sometimes the screen distorts and the computer starts making a loud blaring screaming noise then it shuts off or i am forced to power it down with the button. after each of these episodes it takes several tries to get the computer to turn back on. the power light will come on and the fan will start to whir but otherwise nothing. moniter stays black. i realize my computer is probably screwed....this is very frustrating and scary. any advice is appreciated

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 8
    RAM: 8087 Mb
    Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
    Hard Drives: C: Total - 931703 MB, Free - 806695 MB; D: Total - 21861 MB, Free - 2354 MB;
    Motherboard: Hewlett-Packard, 181C
    Antivirus: Norton 360, Updated and Enabled
     
  2. Lance1

    Lance1

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    Please go to C:\Windows\minidump Copy the files there. Create a folder on the desktop and past the files there and name it Minidump. Compress it and upload it here for review.

    Can you confirm that the sound is coming from the hard drive, or is it coming from the power supply?
     
  3. Beenzsouflee

    Beenzsouflee Thread Starter

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    I am not sure where the sound is coming from.......
     

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  4. Lance1

    Lance1

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    That zip file you uploaded is empty. can you confirm that there are files in the minidump on your system?
     
  5. Beenzsouflee

    Beenzsouflee Thread Starter

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    Im sorry about that. Im kindof guessing at how to do it :/
     

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  6. Lance1

    Lance1

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    That one is also empty. Can you follow the image and tell me what the setting are under System Failure

    [​IMG]
     

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  7. Beenzsouflee

    Beenzsouflee Thread Starter

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    this is what mine said
     

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  8. Lance1

    Lance1

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    Look in C:\Windows and see if there a a file called MEMORY.DMP If it is there compress it and upload please.
     
  9. Lance1

    Lance1

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    Come to think about it, that file would most likely be to large. There is a cap of 500kb for a zip file so if the zip is larger you wont be able to upload it. Set the System Failure to Small Memory dump and the next time you blue screen it'll save a file in C:\Windows\minidump. Please upload that file.
     
  10. Beenzsouflee

    Beenzsouflee Thread Starter

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    I hope that worked
     

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  11. Lance1

    Lance1

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    This is a little strange. It's empty as well. As per my post #9 (Set the System Failure to Small Memory dump) and see if it saves a file on the next BSOD. How often are they happening?
     
  12. empty213

    empty213

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    Try to do a memtest86+ on all your RAM sticks, get a flash drive of any size, download the bootable usb installer of memtest from their website, then install it in the flash drive. Restart your computer and boot from the flash drive, make it run until it is finished. If it finds any error, then you have faulty RAM that might have caused the BSOD.
     
  13. Beenzsouflee

    Beenzsouflee Thread Starter

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    the BSOD has happened at least ten times in the past few days....sometimes on startup and sometimes when starting a game...sometimes when surfing. they may all be empty because im saving them wrong???? sorry. noob.
     
  14. Lance1

    Lance1

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    As per the settings I suggested in post #9 Have you done this?
     
  15. Beenzsouflee

    Beenzsouflee Thread Starter

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    I have not blue screened since th post. It mostly happens while playing Games ...like dragon age for example....but this game has been running fine on this computer up until a few days ago.
     
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