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HP Compaq presario c700 disc drive problems

Discussion in 'Hardware' started by layla456, Dec 30, 2009.

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  1. layla456

    layla456 Thread Starter

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    My disc drive will load audio cds but it can't load games or sometimes dvds. It runs but can't pick them up. The windows media player will pick up audio cds. I don't know what the problem is. Can someone help?
     
  2. noodles71

    noodles71

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    are you running xp or vista?
     
  3. flavallee

    flavallee Trusted Advisor

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    What's the exact model number and the part/product number of your Compaq Presario? It'll be on a sticker on the case.

    If that computer is a few years old, it's possible that the optical drive is going bad and needs to be replaced. Is it capable of playing both CD's and DVD's?

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  4. layla456

    layla456 Thread Starter

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    It runs on vista. I only bought the laptop about a year ago. I've tried uninstalling the driver and re-installing but that didnt work. It's capable of running cds and dvds and did so up until about a few months ago. It will load audio cds though which is confusing. The model number is Compaq c740EM T54502G. Thanks for your replies. The drive makes noise as if its trying to read the disc and it trys for ages, but it doesnt pick it up. I've checked my computer while it runs and nothing shows up. :(
     
  5. flavallee

    flavallee Trusted Advisor

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    Frank
    Here is the support and software site for your Compaq Presario C740EM laptop. I suggest that you save this site in your browser favorites list so you can refer to it when needed.

    Here is the section on playing CD's/DVD's.

    There's no driver to install or uninstall for an optical drive. Once it's installed and connected to the computer, it's automatically detected. What you're probably uninstalling and installing is CD/DVD burning software for it.

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  6. layla456

    layla456 Thread Starter

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    Thanks so much for your help :) That site looks really good, im having a look at it now. I'll let you know how I get on.
     
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