1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

hp deskjet 682c printer and mustek 600 cp scanner problem

Discussion in 'Hardware' started by thaynes13, Nov 16, 2001.

Thread Status:
Not open for further replies.
  1. thaynes13

    thaynes13 Thread Starter

    Joined:
    Mar 5, 2001
    Messages:
    71
    I have recently installed a Mustek 600 CP scanner. After installation, my HP DeskJet 682c printer is not functioning fully. I have to press the resume button several times during printing and when it does come out, the graphics are garbled and the text is huge. I think this is because they both share a port. I searched the internet for third-party troubleshooting on the specific scanner and found the scanner uses up a port and does not allow for sharing with a printer or other peripheral. They suggested I return the scanner and buy a new one but this is no longer an option for me. It seems to me that there should be some way to ensure use of the scanner and printer out of the same port. Is there any software that I can download or anything I can do to ensure this? I'm not looking at buying anything else just to solve this problem but I would appreciate your advice on what would help.

    I am running Windows 98. Any other details you need I can provide when you ask. Thanks in advice for your help.

    Thomas
     
  2. slipe

    slipe

    Joined:
    Jun 27, 2000
    Messages:
    6,832
    Your scanner almost has to be designed to share a port. Your printer doesn’t have a throughput capability (both in and out for parallel). You must have the printer hooked up through the scanner which must have both in and out – meaning it is designed to share. All parallel scanners are designed to share. It might not do it very well, but that is the nature of sharing devices on the parallel port.

    Where did you get the cable you are using for the scanner? Does it say IEEE1284 compliant on it? Your printer needs that two way cable, and since it is going through the scanner it needs one as well.

    Mustek isn’t up right now, but make sure you have the latest driver for it from their site. Also get the latest driver for your printer from HP – they might have improved the shared port performance with a driver update.
     
  3. thaynes13

    thaynes13 Thread Starter

    Joined:
    Mar 5, 2001
    Messages:
    71
    Thanks for your help but I found the answer to my problem on the hp website. It turns out that the Mustek scanner takes up a whole port with no intentions of sharing when it is on the cover-sensing mode - meaning that when you open the scanner, the software starts running. All one has to do is turn off the cover-sensing feature and they work simultaneously. Thanks for your help, anyways.

    Thomas
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/58708

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice