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HP DeskJet 932C new color cartridge --only prints in black and white

Discussion in 'Hardware' started by kwalk1313, Mar 30, 2008.

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  1. kwalk1313

    kwalk1313 Thread Starter

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    Jul 19, 2004
    Messages:
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    The celephane has been removed from cartridge and the advanced tab has color
    selected under printer. The Windows 98 Printer Test Page indicates
    Color Support: No Cannot find printer instructions.... any ideas?
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    The only thoughts I have are:

    I have the same printer.On a number of occasions,using a non hp cartridge,I had the same problem.Now I us e HP only and no problem.

    You could also try an delete/re install of the printer and see if that clears the problem.If you are using w98,the plug and play may or may not install your printer successfully so you may have to end up doing a manual install(just FYI)

    Good luck
     
  3. pedroguy

    pedroguy

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    You could also try the head cleaning utility that came with your printer software,and print a test page.
     
  4. The Elder

    The Elder

    Joined:
    Aug 2, 2000
    Messages:
    9
    If you go from Start/Settings/Printers and Faxes/ and then select your printer, and then select file/properties/General/Printer preferences, you will find that you have the option to select "print in grayscale." If that option is selected, it would account for only getting black and white - so unselct it.
     
  5. kwalk1313

    kwalk1313 Thread Starter

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    Jul 19, 2004
    Messages:
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    Thanks for responding....cannot find grayscale option...I have Windows 98SE & do not see any color option except under Printer in advanced which is selected concerning images and backgrounds. Cannot find printer instructions and HP help has been prompt but didn't apply to my computer. I think I've changed a setting by mistake. If you have any other suggestions please send. thanks
     
  6. kwalk1313

    kwalk1313 Thread Starter

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  7. kwalk1313

    kwalk1313 Thread Starter

    Joined:
    Jul 19, 2004
    Messages:
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    Thanks for your help..tried to install printer but had no luck...lost directions for installation.
    Elder suggested making sure grayscale wasn't selected but couldn't find it in WindowsSE.
    I think I've messed up some selection because the printer came out with a test showing colors. Will keep trying... thanks again
     
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