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HP Deskjet ink Advantage 3835 printer - Attention required message

Discussion in 'Hardware' started by cyprusbhoy, May 29, 2019.

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  1. cyprusbhoy

    cyprusbhoy Thread Starter

    Joined:
    May 29, 2019
    Messages:
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    I have an HP Deskjet ink Advantage 3835 printer, it got a paper jam and now says attention required and will not print any ideas?
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,951
    Are you sure you got all of the paper out?

    Try restarting the Print Spooler Service.

    Open the Task Manager (Ctrl-Alt-Del) then click on the Services tab - scroll down to Spooler (description Print Spooler) - right-click the service and select Restart to restart it. See if that helps.
     
  3. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    17,159
    First Name:
    Liz
    Reset the printer

    Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
    1. Turn the printer on, if it is not already on.
    2. Wait until the printer is idle and silent before you continue.
    3. With the printer turned on, disconnect the power cord from the rear of the printer.
    4. Unplug the power cord from the wall outlet.
    5. Wait at least 60 seconds.
    6. Plug the power cord back into the wall outlet.
      note:
      HP recommends connecting the printer power cord directly to the wall outlet.​
    7. Reconnect the power cord to the rear of the printer.
    8. Turn on the printer, if it does not automatically turn on.
    9. Wait until the printer is idle and silent before you proceed.
    Try to print.
     
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