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HP Deskjet Ink Advantage 4625e Refuses to (re) Install

Discussion in 'Hardware' started by rokfreelance, Mar 31, 2015.

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  1. rokfreelance

    rokfreelance Thread Starter

    Joined:
    Mar 31, 2015
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    HP Deskjet Ink Advantage 4625e Refuses to (re) Install

    My printer is an HP Deskjet Ink Advantage 4625e (4620 series). Firmware Version: CAP1FN1451AR
    First, this is what I can do with the printer.

    • 1. Print internal ‘Test’ pages and reports.
    • 2. Print documents in all applications from a wireless, networked laptop.
    • 3. Print documents using ePrint.
    My computer is an HP Omni All-in-one Running Windows 7 Home Premium X64


    The issue is I am unable to (re)install the printer on the HP Omni using either ‘Add Printer’, HP downloads or the installation disk.
    Hoping for a definitive solution.


    Background: Just over a week ago I upgraded from Office Pro 2010 to Office Pro 2013. When I went to print I noticed the dfautl print was showing as One Note 2013. I selected the HP printer then hit print. I got an error message: Word Cannot Print this Document. There is no printer installed.


    I tried to print using NotePad and an Adobe document (thinking it may have been Word related only). This did not work. I could print from any application using the Desktop. But, as noted, I can do so from the networked laptop.
    On opening the Printers folder OneNote was set as the default. I changed the default to the HP printer. No luck. I was told it was not installed.


    I ran Malwarebytes Premium and Microsoft Security Essentials to check for possible incursions. None.


    I then tried System Restore. No change.


    I then tried to repair the print program. No change.


    I then uninstalled Office 2013. No Change.


    I then tried the “Add Printer” function. No Luck. I was informed: “Unable to install printer. Some files are missing or incorrect. Reinstall the driver or try using the latest version.”



    I then tried to reinstall the printer. First as a straight reinstall then second after doing a complete uninstall using Revo Professional Uninstaller and an Advanced Scan.


    This did not work, yet the printer is recognised as being on the wireless network during the reinstall process
    .
    This is what I Cannot do: (Note: during any install attempt I disable both Malware Byes and Windows Security Essentials. I have also attempted installs with the Firewall turned OFF.)

    1. Cannot reinstall on the system. It refuses to allow a wireless network installation even though it shows on the install screen.
    2. If using ‘Add Printer, it says files missing or incorrect.
    3. If installed using HP Download, I am able to input IP Address but it does not show the computer name. It says either. “Computer’s Network Name: Retrieving’ OR ‘Computer’s Network Name: Unable to Retrieve’.
    4. When install fails, I get the screen asking to search for a solution which then gives me instructions re a download ‘Helper Application’.
    5. After attempting to follow those instructions, the downloaded ‘solution’ does not work. It tells me the program is not a valid win32 program.
    6. Instead of trying to install over the wireless network I have tried using the USB Install process. The printer then only installs as a ‘Fax’ Printer. On checking the Device Manager – Show Hidden Devices – it shows a ‘Multifunction Device’ with a yellow exclamation mark (!) next to the driver. On checking, it says I need to reinstall the driver.
    7. Any attempt to convert the USB connection (even though it only installs as a fax printer) to a wireless connection fails.
     
  2. CleaverX

    CleaverX

    Joined:
    Sep 27, 2012
    Messages:
    1,323
    did you try a System Restore to a date before you installed Pro Plus 2013?
     
  3. rokfreelance

    rokfreelance Thread Starter

    Joined:
    Mar 31, 2015
    Messages:
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    Hi, thanks for responding.
    Yes, as noted above,
    "I...tried System Restore. No change."

     
  4. CleaverX

    CleaverX

    Joined:
    Sep 27, 2012
    Messages:
    1,323
    From a different forum:
    "
    Gave my user account full control over C:\Windows\System32\DriverStore\FileRepository and all subfolders
    - Removed and re-added Print and Document services from the Add/remove windows components
    - Installed Common HTTP Features from the Add/remove Windows components under Internet information services > World Wide Web Services > Common HTTP Features"


    Sounds like a sensible solution, no harm in trying it
     
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