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HP Deskjet printer problem

Discussion in 'Hardware' started by dickersonn, Jul 27, 2008.

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  1. dickersonn

    dickersonn Thread Starter

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    I have a Windows XP with a HP Deskjet 895cse printer. My printer will print from the Internet but makes all the right noises but prints nothing from MS Word.
    I have uninstalled and reinstalled the printer but that does not fix the problem. Any suggestions? Also, I can not find HP toolbox.

    In an effort to clean up my computer so that it would not run so slowly, I ran defrag and removed a number of old programs that were only frequently used. Prior to all the cleanup, this printer performed very well.
    Thanks,
     
  2. cheaseeater

    cheaseeater

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    I think you probably have a registry problem, since you removed some of your old programs. Do you have a system restore point that you can roll back to?
     
  3. dickersonn

    dickersonn Thread Starter

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    I don't understand what you mean by a system restore point. Can you explain?
     
  4. dickersonn

    dickersonn Thread Starter

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    cheaseeater,
    I just checked my system restore and it was at max (12% 6861 MB). Is that what you meant?
     
  5. DoubleHelix

    DoubleHelix Banned

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    Run System Restore to restore you computer to a point prior to the clean-up.
     
  6. dickersonn

    dickersonn Thread Starter

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    doublehelix,
    where do I go to do that?
     
  7. DoubleHelix

    DoubleHelix Banned

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    Start, All Programs, Accessories, System Tools, System Restore.
     
  8. dickersonn

    dickersonn Thread Starter

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    I tried System Restore to two dates prior to my "cleanup" and my computer was not able to complete a restoration at either date.

    It is almost as if the printer is printing in too small a font to read when it prints from Word. Is that possible? The font size of the Word documents is from 8-12. Any ideas?
    :confused:
     
  9. cheaseeater

    cheaseeater

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    Wait, so when it prints from MS Word is it too small or completely blank?
     
  10. dickersonn

    dickersonn Thread Starter

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    Cheeseeater,
    Sometimes the paper is completely blank although the printer makes "printing noises". Sometimes there are thin light dash lines where the words should be. At first, I thought I just needed to change the print cartridges b/c that is the way it will look when the ink is low.

    But it will now print every other page fine and do this on alternating pages.:confused:

    I have given up on fixing it.
     
  11. cheaseeater

    cheaseeater

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    Eh... it could be the printhead that's broken as well. Have you already thrown it away or can you try printing the test page from the printer itself?
     
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