1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

HP deskjet refuses to print

Discussion in 'Hardware' started by ron40, Apr 20, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. ron40

    ron40 Thread Starter

    Joined:
    Jul 6, 2004
    Messages:
    289
    I have an HP deskjet 722C about 7 yr old that has a parallel connection only. I recently updated my 5 Y/O pc to a more current model that does not have a parallel printer port. The printer prints fine & I have several spare cartridges that cost a lot of $$ that i don't want to waste so I'm not eager to buy another printer. I therefore bought a parallel to usb cable hoping it would solve the problem. When i attached the cable, windows responded by recognizing it (good) & announced that it was installed correctly (good). I saw the printer in devices & printers (good) & set it as my default printer. However, when i try to print a document, everything seems to be fine, including print preview, but the printer is totally silent, not a peep. D&P shows 1 document in the cue, waiting for printing, but nothing happens. The printer seems to be the only link in the chain that does'nt know that everything is hunky dory.

    Is there a simple solution to this or is the printer toast?

    Thanks for any help.

    Ron
     
  2. Mumbodog

    Mumbodog

    Joined:
    Oct 3, 2007
    Messages:
    7,891
  3. ron40

    ron40 Thread Starter

    Joined:
    Jul 6, 2004
    Messages:
    289
    I tried the diagnostic but unfortunately it could not identify any problems.
    It still won't print.

    Thanks for the suggestion
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,189
    First Name:
    Frank
    Ron:

    Here is the support and software site for the HP Deskjet 722c printer.

    That's a pretty old printer, so the only driver download available is for Windows 95. There's no driver download for Windows 2000, XP, or Vista.
    (Note: You didn't mention which version of Windows you're using.)

    If you're using Windows XP or Vista, you might want to read here(XP) or here(Vista).

    ----------------------------------------------------------------
     
  5. dustyjay

    dustyjay

    Joined:
    Jan 23, 2003
    Messages:
    12,661
    First Name:
    Jay
  6. Mumbodog

    Mumbodog

    Joined:
    Oct 3, 2007
    Messages:
    7,891
    I wonder if the port is set correctly, check printer properties to see what port is selected, it should be USB001 Virtual Printer Port.

    .
     
  7. Snagglegaster

    Snagglegaster Banned

    Joined:
    Sep 12, 2006
    Messages:
    1,906
    Agree 100%. The performance of USB to Parallel adapters is generally erratic. HP printers seem to have a particular problem with these adapters as do Lexmark printers. An expansion card with a hardware controller is a much better option. Using Windows Update to search for your printer should find the correct driver.
     
  8. Bernardo

    Bernardo

    Joined:
    Jan 8, 2006
    Messages:
    4,221
    Hopefully your spare cartridges don't have expiration dates on them, like most HP cartridges.
     
  9. ron40

    ron40 Thread Starter

    Joined:
    Jul 6, 2004
    Messages:
    289
    Flavalle: I'm using win 7 home premium. I entered that info into my profile just before i posted, I tried the link for HP but it was not helpful. I also tried the links for Vista & XP but they seemed to be more for loading the driver. My driver loaded (albeit not with the usb port mentioned by Mumbodog)

    I didn't realize that these adapters were erratic, I'm glad i didn't pay much for it. I don't want to buy a card just for a parallel port because I know the printer is old but I'd like to at least try to get it going if possible. Mumbodog: the port is: Port_#0002.Hub_#0004 which is not the same as the one you identified. Could that be the cause of the problem; if so how do I change it?
    Thanks
    Ron
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,189
    First Name:
    Frank
    Even if that old printer had a USB cable connection, I doubt that Windows 7 would have a built-in generic driver for it to work.

    ----------------------------------------------------------------
     
  11. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    37,734
    I can remember when win2k came out that there were problems with the parallel port type printers [HP] This is because NT based os like win2k, xp, vista, etc configure the parallel port very differently than dos based os like win9x.

    HP released some patches that were supposed to work and adapt the parallel port so that it would work with the hp printer. I was never able to get it to work correctly.

    FWIW I would really just buy a new usb type printer and be done with the problem. Printers are so cheap now that it makes little sense to waste time messing with the issue.
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,189
    First Name:
    Frank
    I totally agree. There are several consumer level HP all-in-ones out there in the $75 - $125 range. I have 3 of them.

    ----------------------------------------------------------------
     
  13. Bernardo

    Bernardo

    Joined:
    Jan 8, 2006
    Messages:
    4,221
    You could try to sell those spare cartridges on eBay ;)
     
  14. ron40

    ron40 Thread Starter

    Joined:
    Jul 6, 2004
    Messages:
    289
    Advice well taken. I've known that parallel ports have not been appearing on new pc for years & I guess this is the nail in the coffin for them as far as I'm concerned. Info on these posts very informative which is why I really like TSG. Gues I'll buy a new printer. Selling the cartridges on ebay too is a great idea I never thought of.
    I consider this problem solved.
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,189
    First Name:
    Frank
    When you buy a new printer, check to see if it comes with a USB printer cable. Many printers no longer come with one in the box, so you have to buy one separately. There's nothing more frustrating than to get your printer home and start to set it up and then realize you don't have a USB printer cable.

    If you stick with HP, get a Deskjet or Photosmart all-in-one model. The scanning feature can be difficult to learn and use for some people, but the printing and copying features are a breeze to learn and use.

    ----------------------------------------------------------------
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/918121

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice