HP DV7 frozen at the "Starting Windows" logo at startup

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UWstudent

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Joined
Sep 4, 2015
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Hi,

My HP DV7 laptop is frozen at startup on the "Starting Windows" logo screen (i.e. the black screen with the MS logo).

Earlier today, the laptop froze and the screen turned black, I force shutdown the laptop and when I tried to restart it, the laptop is stuck at startup.

It seems that I can successfully startup if I start laptop in Safe Mode, but that seems to be the only way.

I have tried searching online and resetting BIOS to default with no luck.

I'm currently using an older laptop.

Thanks!
 

plodr

Liz
Joined
Jun 27, 2014
Messages
21,085
Download the manual from here
Code:
http://www.hp.com/ctg/Manual/c03591253.pdf
Then starting on page 107 it describes how to use the restore/recovery DVDs you made to repair your laptop.
 
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