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HP DV7 frozen at the "Starting Windows" logo at startup

Discussion in 'Windows 7' started by UWstudent, Sep 4, 2015.

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  1. UWstudent

    UWstudent Thread Starter

    Joined:
    Sep 4, 2015
    Messages:
    1
    Hi,

    My HP DV7 laptop is frozen at startup on the "Starting Windows" logo screen (i.e. the black screen with the MS logo).

    Earlier today, the laptop froze and the screen turned black, I force shutdown the laptop and when I tried to restart it, the laptop is stuck at startup.

    It seems that I can successfully startup if I start laptop in Safe Mode, but that seems to be the only way.

    I have tried searching online and resetting BIOS to default with no luck.

    I'm currently using an older laptop.

    Thanks!
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    16,903
    First Name:
    Liz
    Download the manual from here
    Code:
    http://www.hp.com/ctg/Manual/c03591253.pdf
    Then starting on page 107 it describes how to use the restore/recovery DVDs you made to repair your laptop.
     
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