HP equipment/software

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Davey7549

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Feb 28, 2001
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Until now I have been an staunch advocate of HP and the support
they have given however here is a story I wish to relate.
I own several pieces of HP equipment all purchased new and I will say have had few problems with. Previous to this day all of the problems have been solved rather quickly. Over the last two weeks I have been corresponding with the e-mail support group
for a software issue concerning the photosmart photo print software that starting giving out of memory messages when trying to load a pic. Knowing a memory issue was not the cause
I followed thier instructions anyway to delete all temporary files using the *.Tmp proceedure through search and shut down all non-essential programs running in background. Sound advice if the system is not maintained. Upon explaining through a reply e-mail that the system was clean per their instruction and resources are at 87% with 387MB of RAM free they suggested I call for one on one support. When I did call the next day the response I got was
my unit went out of warrenty 10 days ago and would have to pay for support. I refused since I was working with the e-mail tech support people during warrenty and they could not solve it.
Bottom line is do not waste time with the e-mail support group if your warrenty is close to expiration. Call them direct.
Lastly I fixed the problem myself and here it is for anyone that may have the same issue. HP software has a habit of leaving many and large files in the windows\temp folder. The photoprint software reviews the temp folder and if it finds it overused will kick the out of memory for this function message. I removed 132 MB of old files associated to HP printing and photo functions and now all is peaceful again.
Dave
 
Joined
Oct 14, 2001
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2,218
You can't tell me nothing about HP I didn't alreeady find out the hard way :)

Have you tried Cleanup.exe. I go to internet options & delete all thats deletable daily. Once a week I run Cleanup on basic as to not to delete anything pertinent.... I deleted 32MB's of temps this week.

http://ourworld.compuserve.com/homepages/zeus/cleanup.html


Savvy :)

ps... it sounds like a toilet flushing...lol
 

Davey7549

Thread Starter
Joined
Feb 28, 2001
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11,584
Savvy
Thanks for the info. It looks as if Cleanup does much the same as Spider which I am currently using. Does it review and remove the old leftovers in C:window\Temp?
Dave
 

Davey7549

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Joined
Feb 28, 2001
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11,584
Hewee
Thanks for the advice. At this point the Davey and Goliath approach; (pardon the Pun couldn't resist) is going to reap no benefit since I solved the issue myself. However I did register a complaint with HP for what that is worth and probably make a few more posts around the internet advising people to not use the E-mail support until after their warrenty is up.
Again thanks for the links I will keep them, use them, and offer them to others to.
Dave
 
Joined
Jul 22, 2001
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12,427
davey7549-----For what its worth, any problem which occurs during a warranty period and which the company is attempting to fix automatically extends the warranty as to that problem. This is required by all state laws I know of and depending on the product federal law as well. Note, if a new problem arises outside the warranty period it wouldn't be covered.
 

Davey7549

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gbrumb
Thanks for the advise I appreciate it. I will file that away for future reference since the problem is academic now.
Dave
 
Joined
Oct 26, 2001
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davey7549,

Hey your welcome there.
Am glad you got it fix but still HP was ? you.
 
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