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HP fingerprint reader problem in windows 7 64 bit

Discussion in 'Windows 7' started by wamiq_saifi, Dec 28, 2010.

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  1. wamiq_saifi

    wamiq_saifi Thread Starter

    Joined:
    Dec 28, 2010
    Messages:
    2
    I am having a problem with fingerprint reader in Windows 7 64 bit for my dv6 laptop.
    I have tried many combinations from different websites and forums and still the problem exists.
    Device manager shows an UNKNOWN DEVICE :

    Location : Port_#0003.Hub_#0004

    DEVICE STATUS

    The drivers for this device are not installed. (Code 28)
    There is no driver selected for the device information set or element.

    HARDWARE ID'SUSB\VID_138A&PID_0005&REV_0<90
    USB\VID_138A&PID_0005

    PHYSICAL DEVICE OBJECT'S NAME
    \Device\USBPDO-5

    BUS TYPE GUIDE
    {9d7debbc-c85d-11d1-9eb4-006008c3a19a}

    LOCATION PATHS
    PCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(3)

    DEVICE INSTANCE PATH
    USB\VID_138A&PID_0005\25008DB3D801

    PARENT
    USB\VID_8087&PID_0020\5&3a301d21&0&1



    I think it's my fingerprint reader.

    PLZZZZZZZZZ HELP !!!!!!!!!!!!:eek:
     
  2. RaytheBear

    RaytheBear

    Joined:
    Sep 13, 2010
    Messages:
    628
    Did you go to your HP site to see if there updated Drivers for your fingerprint reader?
     
  3. wamiq_saifi

    wamiq_saifi Thread Starter

    Joined:
    Dec 28, 2010
    Messages:
    2
    Ya I chkd out bt no updated drivers :(:eek:
     
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