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HP laptop: dvd/cd-rom drive not detected

Discussion in 'Hardware' started by hotskates, Jan 21, 2013.

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  1. hotskates

    hotskates Thread Starter

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    When I put a cd into my cd rom drive, it starts to spin and then stops. When I check for the drive that should be listed under My computer, it is not showing the cd rom drive. It worked fine up until I installed Windows 8 Pro (new disk from the box) about 2 months ago. After that I have not been able to install any other software because the drive will not start up and it is not showing on the list of drives under My Computer.

    The cd rom drive is not showing up in the device manager either.
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
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    This seemed to help others with the same issue.

    http://www.full-windows8.com/2012/03/how-to-show-up-dvdcd-rom-in-windows-8.html


    Also taken from TechNet's website:
    Run Command Prompt as an Administrator. Type cmd in Windows 8 Metro UI and press cltr+shift+enter
    Type following and say enter

    reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

    Reboot the system.

    It was also suggested to right click Computer on desktop then go to Properties > Device manager > IDE ATA/ATAPI controllers

    Uninstall Standard Dual Channel PCI IDE Controller. A message will appear that you need to restart your compter. Press No and scan for hardware changes. Restart your PC and the drive should show up now.
     
  3. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    What's the model name and complete model number of your HP laptop?

    If you don't know for sure, advise what the product number(P/N) and model number(M/N) on the sticker is.

    ---------------------------------------------------------------
     
  4. hotskates

    hotskates Thread Starter

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    I just noticed this error message on the device manager:

    "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
     
  5. hotskates

    hotskates Thread Starter

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    I tried both suggestions from the website you gave and neither worked.
     
  6. hotskates

    hotskates Thread Starter

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    HP Pavilion g series

    There is no sticker with model number
     
  7. flavallee

    flavallee Trusted Advisor

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    First Name:
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    All HP laptops have a sticker with the model number(M/N) and/or product number(P/N).

    HP Pavilion g series doesn't help to pin down your exact model because there are hundreds of them.

    ---------------------------------------------------------
     
  8. hotskates

    hotskates Thread Starter

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    There were two numbers on the back of the HP laptop:

    1. 584037-001

    2: And, the Windows product key (that's private isn't it?)
     
  9. flavallee

    flavallee Trusted Advisor

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    The product number would look something like this:

    BK789UA#ABA

    If you can't find it, don't worry about it.

    ---------------------------------------------------------
     
  10. hotskates

    hotskates Thread Starter

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    It's just not there? Maybe my son took off the sticker?

    I just want to find out why when I insert a cd/dvd of any kind it will not work since installing Windows 8???
     
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