HP laptop: dvd/cd-rom drive not detected

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hotskates

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When I put a cd into my cd rom drive, it starts to spin and then stops. When I check for the drive that should be listed under My computer, it is not showing the cd rom drive. It worked fine up until I installed Windows 8 Pro (new disk from the box) about 2 months ago. After that I have not been able to install any other software because the drive will not start up and it is not showing on the list of drives under My Computer.

The cd rom drive is not showing up in the device manager either.
 

Cheeseball81

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This seemed to help others with the same issue.

http://www.full-windows8.com/2012/03/how-to-show-up-dvdcd-rom-in-windows-8.html


Also taken from TechNet's website:
Run Command Prompt as an Administrator. Type cmd in Windows 8 Metro UI and press cltr+shift+enter
Type following and say enter

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Reboot the system.

It was also suggested to right click Computer on desktop then go to Properties > Device manager > IDE ATA/ATAPI controllers

Uninstall Standard Dual Channel PCI IDE Controller. A message will appear that you need to restart your compter. Press No and scan for hardware changes. Restart your PC and the drive should show up now.
 

flavallee

Frank
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What's the model name and complete model number of your HP laptop?

If you don't know for sure, advise what the product number(P/N) and model number(M/N) on the sticker is.

---------------------------------------------------------------
 

hotskates

Thread Starter
Joined
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Messages
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I just noticed this error message on the device manager:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
 

hotskates

Thread Starter
Joined
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Messages
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This seemed to help others with the same issue.

http://www.full-windows8.com/2012/03/how-to-show-up-dvdcd-rom-in-windows-8.html


Also taken from TechNet's website:
Run Command Prompt as an Administrator. Type cmd in Windows 8 Metro UI and press cltr+shift+enter
Type following and say enter

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Reboot the system.

It was also suggested to right click Computer on desktop then go to Properties > Device manager > IDE ATA/ATAPI controllers

Uninstall Standard Dual Channel PCI IDE Controller. A message will appear that you need to restart your compter. Press No and scan for hardware changes. Restart your PC and the drive should show up now.
I tried both suggestions from the website you gave and neither worked.
 

hotskates

Thread Starter
Joined
Jan 10, 2002
Messages
6,375
What's the model name and complete model number of your HP laptop?

If you don't know for sure, advise what the product number(P/N) and model number(M/N) on the sticker is.

---------------------------------------------------------------
HP Pavilion g series

There is no sticker with model number
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,087
All HP laptops have a sticker with the model number(M/N) and/or product number(P/N).

HP Pavilion g series doesn't help to pin down your exact model because there are hundreds of them.

---------------------------------------------------------
 

hotskates

Thread Starter
Joined
Jan 10, 2002
Messages
6,375
All HP laptops have a sticker with the model number(M/N) and/or product number(P/N).

HP Pavilion g series doesn't help to pin down your exact model because there are hundreds of them.

---------------------------------------------------------
There were two numbers on the back of the HP laptop:

1. 584037-001

2: And, the Windows product key (that's private isn't it?)
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,087
The product number would look something like this:

BK789UA#ABA

If you can't find it, don't worry about it.

---------------------------------------------------------
 

hotskates

Thread Starter
Joined
Jan 10, 2002
Messages
6,375
The product number would look something like this:

BK789UA#ABA

If you can't find it, don't worry about it.

---------------------------------------------------------
It's just not there? Maybe my son took off the sticker?

I just want to find out why when I insert a cd/dvd of any kind it will not work since installing Windows 8???
 
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