HP laptop WiFi icon won’t load

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joshmclanahan

Thread Starter
Joined
May 17, 2018
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1
My HP Laptop is not even opening up the WiFi icon when the mouse is over the icon it says not connected but my WiFi is very good, when the computer runs a test it says it can not fix the problems so I don’t know what is wrong with it it’s a brand new laptop about 3 months old and I barely use it
 

metallica5456

Andrew
Trusted Advisor
Joined
Apr 1, 2013
Messages
10,340
Knowing HP, it's probably a defective WiFi card.

Since it's so new, contact HP and demand that they replace/repair the computer/issue.
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
I think it is a bit premature to jump to the conclusion of a hardware failure without knowing more details
 

metallica5456

Andrew
Trusted Advisor
Joined
Apr 1, 2013
Messages
10,340
I think it is a bit premature to jump to the conclusion of a hardware failure without knowing more details
Derek, I get your point. It is possible it's something else. However, I have seen so many issues in the last 20 years with HP computers , it's not even funny. Most of their issues are stupid little failures like bad wifi cards or ram or hard drives.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Download MiniToolBox and save it to your desktop
  1. Right click on program and select Run as Administrator
  2. Select to Run All options
  3. Click Go and wait patiently
  4. After it completes (a reboot may be needed)
  5. Result.txt will be saved on your desktop
  6. Upload Results.txt to your next reply
 
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