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HP laptop WiFi icon won’t load

Discussion in 'Networking' started by joshmclanahan, May 17, 2018.

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  1. joshmclanahan

    joshmclanahan Thread Starter

    Joined:
    May 17, 2018
    Messages:
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    My HP Laptop is not even opening up the WiFi icon when the mouse is over the icon it says not connected but my WiFi is very good, when the computer runs a test it says it can not fix the problems so I don’t know what is wrong with it it’s a brand new laptop about 3 months old and I barely use it
     
  2. metallica5456

    metallica5456 Trusted Advisor

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    First Name:
    Andrew
    Knowing HP, it's probably a defective WiFi card.

    Since it's so new, contact HP and demand that they replace/repair the computer/issue.
     
  3. TerryNet

    TerryNet Moderator

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    Terry
    You have to click on the icon. Click on it and try to connect to your network and tell us exactly what happens.
     
  4. dvk01

    dvk01 Moderator Malware Specialist

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    Derek
    I think it is a bit premature to jump to the conclusion of a hardware failure without knowing more details
     
  5. metallica5456

    metallica5456 Trusted Advisor

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    Derek, I get your point. It is possible it's something else. However, I have seen so many issues in the last 20 years with HP computers , it's not even funny. Most of their issues are stupid little failures like bad wifi cards or ram or hard drives.
     
  6. dmccoy

    dmccoy

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    First Name:
    Darrin
    Download MiniToolBox and save it to your desktop
    1. Right click on program and select Run as Administrator
    2. Select to Run All options
    3. Click Go and wait patiently
    4. After it completes (a reboot may be needed)
    5. Result.txt will be saved on your desktop
    6. Upload Results.txt to your next reply
     
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