HP Laptop Won't Boot Up


Thread Starter
Jun 20, 2021
Below is a video of my friend trying to unsuccessfully boot up their laptop. We can't access the specs because it won't even reach safemode. All I know is it was purchased sometime around 2016/2017. Given that, I'm assuming it's a hardware problem and that it's pretty much on its last legs. I just wanted to post here and see if there was anything else to be done before I advise my friend to take it to a repair shop. There's precious tabletop RPG prep materials on the hard drive. Thanks in advance!

Sep 21, 2007
On the bottom of the machine is the HP model # and Serial number. (in very small lettering) Give us both and we can locate the machine specifications.

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