HP Locked Out

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chelsea10166

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Jun 23, 2021
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Hello,
My HP that I have been using for years locked me out and now I cannot log back in. I don't know what windows it is using but I have tried to reset it but it won't work. Any ideas?
 

Couriant

James
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Can you confirm what you mean by locked out? What is the exact message?
 

chelsea10166

Thread Starter
Joined
Jun 23, 2021
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4
Can you confirm what you mean by locked out? What is the exact message?
Hi, it's actually for a client of mine, I cannot see the message, my understanding is that it rejects the password even though it has been used for a long time
 

Couriant

James
Moderator
Joined
Mar 26, 2002
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Hi, it's actually for a client of mine, I cannot see the message, my understanding is that it rejects the password even though it has been used for a long time
Is the computer part of a domain environment?
 

flavallee

Frank
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Joined
May 12, 2002
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84,069
My HP that I have been using for years locked me out and now I cannot log back in. I don't know what windows it is using
it's actually for a client of mine
What is the exact serial number(S/N) and product number(P/N) on that HP?
 
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