HP Modem

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Cheryl

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Joined
Jul 20, 2001
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663
Again - my ISP kicked me off the dial up connection. I was in Outlook Express and after being kicked off - my cursor froze. I called Atlantic.net and they told me that my connection speed is all over the map and is very slow - like 10,000 to 16,000.

I have an HP Laptop N3350 - 56K modem. The unit will be two years old this coming June. We are running 98 Windows.

He told me that it sounds like either there is too much noise on the phone lines, but more likely my modem is going and it won't hold a connection.

Does that sound like he is giving me gobbly gook - or does it sound logical? If it sounds like the problem, how much does a new modem cost and would it be wise to upgrade and if so - will my speed on downloading be quicker.

Thank you!

Oh yes - no virus or spyware detected.
 
Joined
Sep 10, 2001
Messages
3,178
Hi,

Is this a built-in modem, or a PCMCIA (card) modem?
Before going out and purchasing a new modem, take a look at this link. It has numerous descriptions and links to "connection optimization" shareware and freeware.

http://dmoz.org/Computers/Software/Shareware/Windows/Internet/Dial-Up_Networking/

I'd recommend that you investigate any application you might decide to install, as thoroughly as possible.
I'd also recommend that you try connecting through a friend or co-worker's ISP, and see how well the connection works. Most likely, all you'll need is the phone number, username, and password.
Most ISP's are hesitant to place any blame on their own servers and services.

Unfortunately, purchasing a new modem will not really make a difference in terms of upload/download speed. Speed is really determined by ISP, line conditions (quality), traffic, etc. A 56K windows modem on a 3 year-old system is going to perform the same as a 56K windows modem on a brand-new system (using the same ISP).

Exhaust all other options and possibilities before purchasing new hardware, (if it ain't broke, don't fix it ;) )

Columbo
 
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