HP N5000 Notebook Recovery Issue - Please HELP!!

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HPproblems

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Jan 10, 2006
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Hi,
New guy here, figured I would see if anyone can help out with the following issue. I have an HP N5000 Notebook with a brand new HD (40 GB, 5400 RPM Toshiba) installed yesterday by Fry's Elect. I am attempting to recover system information with HP's 3 supplied Recovery Disks (which should in theory load up my Win XP Home, Office apps and other basic software that came with the factory computer). However, upon trying to install (recover) from CD 1 of 3, I am getting the following error message:
Error occurred while creating Save to Disk partition.
X:\TOOLS\S2D>
Then I am back to that dos prompt and left scratching my head. In order to get to this step, I boot from my CDRom (actually a DVD drive) with Disk 1 inside. I get 3 options, 1. Turn off Computer, 2. Continue, 3. Advanced (I believe). I hit Continue, it prompts me that I will lose all info on the HD (which is fine since it is new and blank), and then it begins the process which leads to the error message shortly thereafter. For more sys info, I have an AMD Athlon 4, 1.1 GHZ, 256 RAM, and the DVD drive. That is about all the info I can give at this time. The system is not recognizing my HD as I have tried to even run a format on drive c: and that fails as well. Any assistance is greatly appreciated. THANK YOU!!!
 
Joined
Jun 9, 2005
Messages
114
you may need to format the drive first. use fdisk or other utilities. Also, play around with the advanced option. You cant mess up you computer, because there's nothing on it. You can always format it if necessary.
 

HPproblems

Thread Starter
Joined
Jan 10, 2006
Messages
3
Tried formatting it already....as seen in my original post. The fdisk option returns the saying "No fixed disks present." So that doesnt get me anywhere either. The ADVANCED option that you referenced only gives you an oppportunity to partition the drive in FAT 16, FAT 32, or Hibernate state. Then you have the option of choosing a size of partition so I dont see that as the answer to my problem either. THanks though, keep the input coming.
 

HPproblems

Thread Starter
Joined
Jan 10, 2006
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3
As previously mentioned, I can do neither to my knowledge. fdisk won't run and I can't create the partition, I have tried both.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,556
You shouldn't have to format first. If the system doesn't recognize the disk, you have a hardware issue. I'd solve that first. Since you had someone install the disk, I'd take it back and have them fix it.
 
Joined
Dec 30, 2003
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1,647
Are you able to access the bios?? If so, see if the hd is recognized or not.
 
Joined
Dec 30, 2003
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I agree with JohnWill. Hope you are somewhere near that frys store. They probably did not check to see if the system recognized the hd when they installed it.
 
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