1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

HP N5000 Notebook Recovery Issue - Please HELP!!

Discussion in 'Hardware' started by HPproblems, Jan 10, 2006.

Thread Status:
Not open for further replies.
Advertisement
  1. HPproblems

    HPproblems Thread Starter

    Joined:
    Jan 10, 2006
    Messages:
    3
    Hi,
    New guy here, figured I would see if anyone can help out with the following issue. I have an HP N5000 Notebook with a brand new HD (40 GB, 5400 RPM Toshiba) installed yesterday by Fry's Elect. I am attempting to recover system information with HP's 3 supplied Recovery Disks (which should in theory load up my Win XP Home, Office apps and other basic software that came with the factory computer). However, upon trying to install (recover) from CD 1 of 3, I am getting the following error message:
    Error occurred while creating Save to Disk partition.
    X:\TOOLS\S2D>
    Then I am back to that dos prompt and left scratching my head. In order to get to this step, I boot from my CDRom (actually a DVD drive) with Disk 1 inside. I get 3 options, 1. Turn off Computer, 2. Continue, 3. Advanced (I believe). I hit Continue, it prompts me that I will lose all info on the HD (which is fine since it is new and blank), and then it begins the process which leads to the error message shortly thereafter. For more sys info, I have an AMD Athlon 4, 1.1 GHZ, 256 RAM, and the DVD drive. That is about all the info I can give at this time. The system is not recognizing my HD as I have tried to even run a format on drive c: and that fails as well. Any assistance is greatly appreciated. THANK YOU!!!
     
  2. danv12

    danv12

    Joined:
    Jun 9, 2005
    Messages:
    114
    you may need to format the drive first. use fdisk or other utilities. Also, play around with the advanced option. You cant mess up you computer, because there's nothing on it. You can always format it if necessary.
     
  3. HPproblems

    HPproblems Thread Starter

    Joined:
    Jan 10, 2006
    Messages:
    3
    Tried formatting it already....as seen in my original post. The fdisk option returns the saying "No fixed disks present." So that doesnt get me anywhere either. The ADVANCED option that you referenced only gives you an oppportunity to partition the drive in FAT 16, FAT 32, or Hibernate state. Then you have the option of choosing a size of partition so I dont see that as the answer to my problem either. THanks though, keep the input coming.
     
  4. SacsTC

    SacsTC

    Joined:
    Dec 30, 2003
    Messages:
    1,647
    run fdisk and create an active partition.
     
  5. HPproblems

    HPproblems Thread Starter

    Joined:
    Jan 10, 2006
    Messages:
    3
    As previously mentioned, I can do neither to my knowledge. fdisk won't run and I can't create the partition, I have tried both.
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You shouldn't have to format first. If the system doesn't recognize the disk, you have a hardware issue. I'd solve that first. Since you had someone install the disk, I'd take it back and have them fix it.
     
  7. SacsTC

    SacsTC

    Joined:
    Dec 30, 2003
    Messages:
    1,647
    Are you able to access the bios?? If so, see if the hd is recognized or not.
     
  8. SacsTC

    SacsTC

    Joined:
    Dec 30, 2003
    Messages:
    1,647
    I agree with JohnWill. Hope you are somewhere near that frys store. They probably did not check to see if the system recognized the hd when they installed it.
     
  9. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/432920

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice