HP Officejet 6310 hpqscnvw.exe - application error

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taglady

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Jan 8, 2007
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For the past 6 days, I have been trying to scan from the HP officejet 6310. It prints, copies, and faxes only pc generated coversheets. I have uninstalled and reinstalled software a zillion times and the error "hpqscnvw has encountered a problem and needs to close hpqscnvw.exe - application error". When I try to scan from Windows Image Acquisition, I get the error "Generic Host process for win32 services has encountered a problem & needs to close". When I tried HP supports fix for the WIA, It still gives me the same error. Any Ideas??????????
 
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Dec 8, 2006
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taglady said:
Thanks, but that didn't work either! Any other advise????
Have you installed IE7? If you did update, Had you disabled anti-virus first? Apparently there are some issues with HP and IE7. Try running HP update.
 
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