For the past 6 days, I have been trying to scan from the HP officejet 6310. It prints, copies, and faxes only pc generated coversheets. I have uninstalled and reinstalled software a zillion times and the error "hpqscnvw has encountered a problem and needs to close hpqscnvw.exe - application error". When I try to scan from Windows Image Acquisition, I get the error "Generic Host process for win32 services has encountered a problem & needs to close". When I tried HP supports fix for the WIA, It still gives me the same error. Any Ideas??????????