HP Officejet 8100 pro network issue

Rhod

Thread Starter
Joined
Jun 14, 2021
Messages
2
Windows 7 pro. Networked HP Officejet 8100 Pro. Prints a test page Ok, but gives an error saying printer not found when trying to print an Excel document or other documents. Other network printers show up in Registry (current users, printers). One suggestion is I edit the registry and delete the printer spoiler. This is how I found out it doesn’t show up in the registry. The other network printer shows up. This is a home network. All printers show up in control Panel, this is how I was able to print test page. Forgot to mention it’s a wired connection, not WiFi
 

plodr

Liz
Joined
Jun 27, 2014
Messages
24,651
Wired through USB?
1. Click the orb (start button).
2. In the right column click on Devices and printers.
You'll see something like this.
printer list.jpg

Does it appear in the list of Devices and printers. The above picture is a Windows 7 computer that has a 5550 connected to the computer by USB and the 2600 is wireless. I can print to either on our home network.

If it is not showing up here, go to the top and click Add printer.

I have NEVER dealt with the registry when removing items from a print queue, starting and stopping print spooler service.
I edit the registry and delete the printer spoiler.
hmm, you might have broken something by deleting a Windows service. The spooler service is stopped and started through the Admin Tools, not through the registry.
Capture.JPG
 

Rhod

Thread Starter
Joined
Jun 14, 2021
Messages
2
Wired through USB?
1. Click the orb (start button).
2. In the right column click on Devices and printers.
You'll see something like this.
View attachment 288432

Does it appear in the list of Devices and printers. The above picture is a Windows 7 computer that has a 5550 connected to the computer by USB and the 2600 is wireless. I can print to either on our home network.

If it is not showing up here, go to the top and click Add printer.

I have NEVER dealt with the registry when removing items from a print queue, starting and stopping print spooler service.
hmm, you might have broken something by deleting a Windows service. The spooler service is stopped and started through the Admin Tools, not through the registry.
View attachment 288433
Hi, Thanks for the reply. The printer shows up in devices and printers. It is not attached to the computer via a USB wire, it's attached to the network via a Cat5 cable from the printer directly to the router. I didn't delete the spooler service from the registery, because for some reason the registery doesn't show this printer...it does show other networked printers. I will check services in the admin tools and perhaps the spooler has been stopped or is not listed as an automatic startup type.
 
Joined
Feb 25, 2020
Messages
407
Have you tried reinstalling the driver for the printer? If you do make sure the driver is the latest one.
 

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