1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

HP Officejet not recognized by computer

Discussion in 'Hardware' started by Harry32, Mar 2, 2012.

Thread Status:
Not open for further replies.
  1. Harry32

    Harry32 Thread Starter

    Jul 28, 2009
    All too frequently my HP Officejet 4500 all-in-one printer is not recognized by my computer. This occurs when scanning, not with basic printing tasks. Error message says, "HP Officejet 4500 G510n-z (Copy 1) disconnected!" But checking its status via Control Panel, I'm told "0 Documents in queue, Printer ready." It's clearly not disconnected.

    Additional error message says, "The HP imaging device was not found. Try the following steps." The suggested steps are all pretty obvious, such as, is the power cord connected?, etc. The only step that fixes the problem is to unplug the power cord and then plug it back in. Even this sometimes has to be repeated more than once.

    If anyone knows how to get rid of this irritant, I'd love to know.

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Celeron(R) CPU E3400 @ 2.60GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 2013 Mb
    Graphics Card: Intel(R) G41 Express Chipset, 782 Mb
    Hard Drives: C: Total - 465551 MB, Free - 393475 MB; D: Total - 11285 MB, Free - 1058 MB;
    Motherboard: FOXCONN, 2A8C
    Antivirus: Norton Internet Security, Updated and Enabled
  2. marbski


    Mar 1, 2012
    try to reinstall back the driver of the said printer...
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1043607