HP or XP problem ??????

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nitro237

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Joined
Nov 13, 2000
Messages
88
I just built a nice new computer for a friend. It's a AMD dual core 5200 , running windows XP Pro. Here's the specs

MNTR ACER|LCD 22" DVI X222Wbd - Retail (Qty=1, Price=$279.99)
MS WORKS SUITE 2006 RETAIL - Retail (Qty=1, Price=$61.99)
MB ASUS M2NPV-VM GF6150 AM2 - Retail (Qty=1, Price=$88.99)
CPU AMD|A64 X2 5200+ 2.6G AM2 2M R - Retail (Qty=1, Price=$163.99)
LOGITECH S-100 BLK 2PC SPEAKER OEM% - OEM (Qty=1, Price=$11.99)
MEM 1Gx2|CORSAIR TWIN2X2048-5400c4 - Retail (Qty=1, Price=$69.99)
HD 320G|ST 7K 16M SATA2 ST3320620AS - OEM (Qty=1, Price=$79.99)
KB&MS MS|BASIC BLK VALUE PK PS2/US% - OEM (Qty=1, Price=$16.99)
DVD_BURN LITE-ON|LH-20A1P-185 BK % - OEM (Qty=2, Price=$55.98)
PRT HP|ALL-IN-ONE PHOTOSMART C4180 - Retail (Qty=1, Price=$119.99)
MS WIN XP PRO W/SP2B SINGLE PACK % - OEM (Qty=1, Price=$139.99)


As you see he got a HP photosmart C4180 printer. I set everything up and it went smooth as glass.

Now the problem, the computer will not shut down with the printer connected to the computer. It hangs on the "windows is shutting down" screen. I figured something was running in the background, so I began to try shutting down things to find the problem.

I discovered when I shut down the "mass storage device", the card reader part of the printer it would continuing shutting down properly.

I uninstalled the printer completely several times and re-installed the mass storage device and still have the problem.

I have checked the HP site for patches etc and the ASUS site, but found no solutions.

I have tried different usb cables, and different usb ports.

I installed the printer on my computer and my computer shut down fine with it.

Any Ideas?

TIA
 
Joined
May 27, 2007
Messages
3,235
I you post a hijackthis log (with the printer and card reader attached), someone will probably pick out the process associated with the card reader which is causing the issue...

http://www.thespykiller.co.uk/files/HJTsetup.exe

Save HJTsetup.exe to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\Hijack This.
Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialogue box click Finish and it will launch Hijack This.

Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
Click Edit > Select All> Edit > Copy to copy the entire contents of the log.
Paste the log in your next reply.

DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
 
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