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HP Pavilion dv2000 Laptop wireless network card problem?

Discussion in 'Networking' started by Jenifur07, Jan 23, 2011.

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  1. Jenifur07

    Jenifur07 Thread Starter

    Joined:
    Oct 1, 2006
    Messages:
    20
    I have a HP Pavilion dv2000 Laptop running Windows Vista and have owned since 2007 but it has been working fairly well with problem here and there that i could fix. But recently I have been browsing the internet and in the like 20 minutes after browsing the web the switch for the wireless connection goes orange (usually happens when you turn the switch off) but the switch has not been turned to the off position at that time and the connection where it says currently connected to it say limited connectivity. Does anyone have any ideas what this problem could be.

    A side note* is that recently my subscription to Webroot Antivirus with Spy Sweeper has expired and not active but i don't know why it would affect my wireless connection.
     
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  3. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,338
    That can have all sorts of network affects - we see it most frequently with Norton

    i would uninstall spysweeper and replace with microsoft security essentials - http://www.microsoft.com/security_essentials/
    if you have problems uninstalling spysweeper you may need to use a removal tool
    heres a general uninstall tool
    General Uninstall Tool
    http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html
     
  4. Jenifur07

    Jenifur07 Thread Starter

    Joined:
    Oct 1, 2006
    Messages:
    20
    I completed those steps and did a scan with microsoft security essentials and the problem seems to present itself when I'm trying to use wireless. What else could be the problem? Is this there anything else I could do to get my wireless working again?
     
  5. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,338
    lets see an xirrus, ipconfig /all and PING when working and then all the tests when disconnects

    I would also update the wireless driver - see if HP have one - need the exact dv2000 - model
    OR
    you could goto device manager and right click on the adapter and try a windows driver update from there

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
    b]------------------------------------------------------------------------[/b]
    {Device Manager}
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + >
     
  6. Jenifur07

    Jenifur07 Thread Starter

    Joined:
    Oct 1, 2006
    Messages:
    20
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Jenifur
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : client.pavlovmedia.net

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-1B-77-2A-79-65
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : client.pavlovmedia.net
    Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet
    Controller
    Physical Address. . . . . . . . . : 00-16-D3-9E-7E-21
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:44b4:2c7c:a:fde0:4df0:549a:2f96(Pref
    erred)
    IPv6 Address. . . . . . . . . . . : 2002:44b4:2d6e:a:fde0:4df0:549a:2f96(Pref
    erred)
    IPv6 Address. . . . . . . . . . . : 2002:44b4:2e31:a:fde0:4df0:549a:2f96(Pref
    erred)
    Site-local IPv6 Address . . . . . : fec0::a:fde0:4df0:549a:2f96%1(Preferred)

    Temporary IPv6 Address. . . . . . : 2002:44b4:2c7c:a:686c:59d6:9a84:f8d1(Pref
    erred)
    Temporary IPv6 Address. . . . . . : 2002:44b4:2d6e:a:686c:59d6:9a84:f8d1(Pref
    erred)
    Temporary IPv6 Address. . . . . . : 2002:44b4:2e31:a:686c:59d6:9a84:f8d1(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::fde0:4df0:549a:2f96%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 68.180.44.228(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.252.0
    Lease Obtained. . . . . . . . . . : Tuesday, February 01, 2011 9:47:54 PM
    Lease Expires . . . . . . . . . . : Wednesday, February 02, 2011 9:47:54 PM
    Default Gateway . . . . . . . . . : fe80::bd05:dd0c:19fe:ec06%8
    fe80::312c:6cc3:9421:f568%8
    68.180.44.1
    DHCP Server . . . . . . . . . . . : 68.180.44.6
    DHCPv6 IAID . . . . . . . . . . . : 201332435
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-03-16-20-00-16-D3-9E-7E-21

    DNS Servers . . . . . . . . . . . : 68.180.44.6
    67.152.3.154
    68.234.128.70
    67.152.3.146
    Primary WINS Server . . . . . . . : 68.180.44.6
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:28a7:175a:bb4b:d31b(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::28a7:175a:bb4b:d31b%10(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{E2394FB4-A62A-4DA0-9242-F19760D93
    675}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : client.pavlovmedia.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    The Ping part of this I could not get to work :( for my deafult as you can see from this


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>Ping{fe80::bd05::dd0c:19fe:ec06%8
    The filename, directory name, or volume label syntax is incorrect.

    C:\Users\Owner>Ping

    Usage: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS]
    [-r count] [-s count] [[-j host-list] | [-k host-list]]
    [-w timeout] [-R] [-S srcaddr] [-4] [-6] target_name

    Options:
    -t Ping the specified host until stopped.
    To see statistics and continue - type Control-Break;
    To stop - type Control-C.
    -a Resolve addresses to hostnames.
    -n count Number of echo requests to send.
    -l size Send buffer size.
    -f Set Don't Fragment flag in packet (IPv4-only).
    -i TTL Time To Live.
    -v TOS Type Of Service (IPv4-only).
    -r count Record route for count hops (IPv4-only).
    -s count Timestamp for count hops (IPv4-only).
    -j host-list Loose source route along host-list (IPv4-only).
    -k host-list Strict source route along host-list (IPv4-only).
    -w timeout Timeout in milliseconds to wait for each reply.
    -R Use routing header to test reverse route also (IPv6-only).
    -S srcaddr Source address to use.
    -4 Force using IPv4.
    -6 Force using IPv6.


    C:\Users\Owner>ping(^V)
    Ping request could not find host (▬). Please check the name and try again.

    C:\Users\Owner>
    C:\Users\Owner>j
    'j' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Users\Owner>cdjkdljlasd
    'cdjkdljlasd' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Users\Owner>pingfe80::bd05:dd0c:19fe:ec06%8fe80::312c:6cc3:9421:f568%868.180.
    44.1
    The filename, directory name, or volume label syntax is incorrect.

    C:\Users\Owner>
    C:\Users\Owner>Ping::
    The filename, directory name, or volume label syntax is incorrect.

    C:\Users\Owner>ping.google.com
    'ping.google.com' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Users\Owner> ping.google.com
    'ping.google.com' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Users\Owner>Ping google.com

    Pinging google.com [74.125.47.103] with 32 bytes of data:
    Reply from 74.125.47.103: bytes=32 time=25ms TTL=52
    Reply from 74.125.47.103: bytes=32 time=29ms TTL=52
    Reply from 74.125.47.103: bytes=32 time=49ms TTL=52
    Reply from 74.125.47.103: bytes=32 time=25ms TTL=52

    Ping statistics for 74.125.47.103:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 49ms, Average = 32ms

    C:\Users\Owner>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=39ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=31ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=35ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=35ms TTL=48

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 39ms, Average = 35ms

    C:\Users\Owner>



    Also I didn't know how to give you the device manager info
    but under network adapters its says Intel(R) PRO/Wireless 3945ABG Netowrk Connection
    then Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
     
  7. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,338
    i would update the device driver - so need exact model of the laptop

    the information above shows a cable connected and not wireless connected ?
     
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