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HP Photosmart C310 goes 'offline' frequently

Discussion in 'Hardware' started by 1123jesusnme, Dec 16, 2011.

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  1. 1123jesusnme

    1123jesusnme Thread Starter

    Joined:
    Dec 15, 2011
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    Hi all - I think I'm way over my head on this site because I am so not techy but finding help at HP has been a nightmare and I thought I would pick your brains to see if you can help me!
    In April of this year we got an HP Photosmart All In One Printer that's seemed super simple to set up and then all our laptops can print to it from wherever in the house.
    Well it worked - for awhile - then inevitably the day will come where I try to print and it will say there are documents in the queue and it is 'offline. I don't understand it going 'offline' - it seems to do it at random and I can not figure out an easy way to get it to say 'ready' again so we can print.
    Tonight was probably the 5th or 6th time I have re-installed the printer just to get it to print.
    Does anyone know WHY it goes offline in the first place? What that even means? How I can make it stop or a simpler solution to getting it back to the 'ready' mode rather than me constantly reinstalling the printer??
    Thanks! I appreciate any feedback!
     
  2. PSCO2007

    PSCO2007

    Joined:
    Nov 17, 2008
    Messages:
    730
    When it says "offline", it usually means the usb cable is unplugged.
    Make sure it is securely plugged in.
     
  3. Wino

    Wino

    Joined:
    Nov 30, 2001
    Messages:
    19,403
    I have a HP PhotoSmart 309a and 8500 Pro, both used WiFi - I found I have fewer problems if I give them fixed IP address rather than using auto DHCP. Also, when you get the 'Offline' message, try going to printer device icon in Control Panel (W7 Devices and Printers / XP Printers), left click icon to open printer queue, left click 'Printer' in tool bar and check drop down list to be sure 'Use Printer Offline' isn't checked - if it is, uncheck. You may also be able to get here by clicking on the printer icon in System Tray.
     
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