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Solved Hp Photosmart spewing blank paper when trying to print photo

Discussion in 'Hardware' started by starnelka, Mar 13, 2017.

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  1. starnelka

    starnelka Thread Starter

    Joined:
    Dec 3, 2008
    Messages:
    646
    First Name:
    Vow
    I recently had a clean Win7 install done and my computer is much more efficient and speedy. However, today is the first time I've tried to print photos from My Pictures but I'm not having any luck though I can print text from documents. In addition the print dialogue box no longer gives me the template options, only full page. I've inserted new ink and searched everywhere on my PC but can't find a reason for this. I even tried printing pix onto plain paper but that comes out empty too. Can anybody help please? Until the new install I could print photos relatively easily.
    Thanks in advance.
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 4
    RAM: 3839 Mb
    Graphics Card: NVIDIA GeForce 7100 / NVIDIA nForce 630i (Microsoft Corporation - WDDM), 256 Mb
    Hard Drives: C: 111 GB (70 GB Free);
    Motherboard: Packard Bell, imedia S3720
    Antivirus: Bitdefender Antivirus Free Edition, Enabled and Updated
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,644
    First Name:
    Frank
    What's the exact model number and exact product number of that HP Photosmart printer?

    Have you installed the full-feature software driver package for that printer for Windows 7 64-bit?

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