HP printer driver problems

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Thread Starter
Feb 22, 2005
My computer sometimes shuts down. It appears that this happens typically when i am trying to run a few things at the same time. Also my computer is slow to respond at times and I have lost the ability to log onto AOL most of the time using the desktop short cut. I can reload AOL and it will work ok for a few times and then same thing. Rest of internet is ok though

anyway for sometime now I have suspected by printer driver is part of the cause. When computer shuts down it comes back up and Microsoft says the shut down is due to a driver.

now today the printe quit working and there was no software evident.

i dowloaded the new software and driver and this now leads me to a question.

In the device Manager there is nothing listed specifically as a printer but there are 3 things that are related to the printer. they are:


I am wondering if these should all be here and if I need to disable one or more of the devices?

any help would be appreciated


Gone but Never Forgotten
Jan 24, 2002
Hi, No dont delete them, they are the correct ones.

What shows in the Printers folder where the HP would normally show up?

Have you run the uninstaller from Add/Remove Programs for the HP printer software/drivers?

HP has a setup/install guide online, if you post the printer model number info I can get you to that guide if you like.

The steps to remove all the stuff and reinstall are not difficult, just need to be done a certain way.


Thread Starter
Feb 22, 2005
I was not going to delete those drivers but was just wondering if there was something wrong that had three things showing up in Device Manager

I had a problem a while back where my HP scanner and Printer were causing blue screen shut downs all the time and ended up reformatting the hard drive. At that time i could not uninstall the scanner and when i tried it would shut down the computer. I spent a lot of time with others at this website trying to reslove it and ended up giving up.

anyway when i reinstalled windows a couple months ago i would get the occasional shut down and then the message on start up that windows experienced a problem and detected it was in a driver. that is what led me to guess, perhaps incorrectly, that there was something wrong with the printer driver.

I may have taken things a bit fast as saturday, when the printer would not work, i went to the HP site and went into their online diagnostics and since it did not detect anything i went ahead and downloaded and installed the software/driver and the computer runs.

I can go to the HP site and check on the install guide and perhaps should try to remove everything and start over again althought the printer does seem to work ok.

Still have other issues though as my aol wont start up most of the time when i click on the desktop short cut and when doing too many things as i said the computer will just shut down. I had posted a HJT in another forum (operating systems) but nobody replied.



Gone but Never Forgotten
Jan 24, 2002
Hi, I have installed and corrected installs for several of the HP USB printers and they do put several entries in Device Manager as you see.
If the scanner/printer has a media card reader they can be stubborn to get installed all the way. HP has 3 or 4 software things that need to be installed for photo printers that also have media card readers.

If things are working OK now, fine. You would see a yellow ! or red X in the Device Manager if anything was missing from the printer/scanner installation.

You have the general idea about finding the info about your machine at HP.
Might be a system resource problem or other hardware causing your AOL problem.
What IRQ and port is the modem using, if you use dialup.

What about the Network adapter if you have broadband? How much RAM do you have installed?
Has the computer ever given a virtual memory low message> Windows will tell you it is increasing virtual memory if that runs low.


Thread Starter
Feb 22, 2005

I seem to be having things deteriorting. Tried running Ewido twice in last half hour and cant get thru scan without computer shutting down.

As to my specs perhaps the following would give you what you need to know.

Computer Profile Summary
Computer Name: Den (in WORKGROUP)
Profile Date: Tuesday, January 10, 2006 5:46:09 PM
Advisor Version: 7.0t
Windows Logon: Bills

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Media Center Edition Service Pack 2 (build 2600) Dell Computer Corporation Dimension 2350 A02
System Service Tag: 3J0ZT21 (support for this PC)
Chassis Serial Number: 3J0ZT21
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.20 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: Dell Computer Corporation 07W080 A00
Serial Number: ..CN7082134AK0MA.
Bus Clock: 400 megahertz
BIOS: Mitac International A02 03/24/2003
Drives Memory Modules c,d
59.99 Gigabytes Usable Hard Drive Capacity
48.41 Gigabytes Hard Drive Free Space

_NEC DVD+RW ND-1100A [CD-ROM drive]
3.5" format removeable media [Floppy drive]

IC35L060AVV207-0 [Hard drive] (60.00 GB) -- drive 0, s/n VNVB02G2GX5XAV, rev V22OA66A, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'A0' is Empty
Slot 'A1' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 59.99 GB 48.41 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 11/5/2005 10:31:01 PM (admin)
alexis 1/10/2006 4:43:27 PM
Bills 1/10/2006 5:41:55 PM (admin)
Kirsten 1/10/2006 2:41:22 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
DELL E773c [Monitor] (15.7"vis, s/n 6418049R35EJ, October 2004)
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 SoundMAX Integrated Digital Audio
Communications Other Devices
Conexant SmartHSFi V92 56K DF PCI Modem

Broadcom 440x 10/100 Integrated Controller
primary Auto IP Address: / 24
Dhcp Server:
Physical Address: 00:0B:DB:2B:43:91

Networking Dns Servers:
HP Scanjet 4570c/5500c
Intel(R) Graphics Chipset (KCH) Driver
Intel(R) Graphics Platform (SoftBIOS) Driver
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
photosmart 7600 series (DOT4PRINT)
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (4x)
Virus Protection [Back to Top]
AOL Antivirus Version
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 01/05/2006 Microsoft Security Bulletin Summary) have been installed.

Installed Microsoft Hotfixes [Back to Top]
KB887998 (details...)
Internet Explorer
SP2 (SP2)
Windows XP
KB873339 on 11/6/2005 (details...)
KB885250 on 11/6/2005 (details...)
KB885835 on 11/6/2005 (details...)
KB885836 on 11/6/2005 (details...)
KB885884 on 11/6/2005 (details...)
KB886185 on 11/6/2005 (details...)
KB887472 on 11/6/2005 (details...)
KB887742 on 11/6/2005 (details...)
KB887998 on 11/6/2005 (details...)
KB888113 on 11/6/2005 (details...)
KB888302 on 11/6/2005 (details...)
KB890046 on 11/6/2005 (details...)
KB890859 on 11/6/2005 (details...)
KB891781 on 11/6/2005 (details...)
KB893066 on 11/6/2005 (details...)
KB893756 on 11/6/2005 (details...)
KB893803V2 on 11/6/2005 (details...)
Windows XP
SP3 (continued)
KB894391 on 11/6/2005 (details...)
KB896358 on 11/6/2005 (details...)
KB896422 on 11/6/2005 (details...)
KB896423 on 11/6/2005 (details...)
KB896424 on 11/10/2005 (details...)
KB896428 on 11/6/2005 (details...)
KB896688 on 11/6/2005 (details...)
KB898461 on 11/6/2005 (details...)
KB899587 on 11/6/2005 (details...)
KB899589 on 11/6/2005 (details...)
KB899591 on 11/6/2005 (details...)
KB900725 on 11/6/2005 (details...)
KB901017 on 11/6/2005 (details...)
KB901214 on 11/6/2005 (details...)
KB902400 on 11/6/2005 (details...)
KB904706 on 11/6/2005 (details...)
KB905414 on 11/6/2005 (details...)
KB905749 on 11/6/2005 (details...)
KB905915 on 12/17/2005 (details...)
KB910437 on 12/17/2005 (details...)
KB912919 on 1/7/2006 (details...)

Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 01/05/2006 Microsoft Security Bulletin Summary)
Marks a hotfix that verifies correctly
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Unmarked hotfixes lack the data to allow verification

Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]

Belarc - Advisor b1981384
Microsoft - Internet Explorer 76487-OEM-0080875-38580 (Key: CJK4X-PHMX9-W38K4-Q3BMJ-8C26M)e
Microsoft - Money 2004 72702-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Streets and Trips 2002 55058-OEM-0000007-00000
Microsoft - WebFldrs XP 12345-111-1111111-99769
Microsoft - Windows XP Media Center Edition xxxx(edited)xxxx
Microsoft - Word 2002 54189-OEM-1692926-18449
Microsoft - Works 7.0 69294-OEM-0400003-00000 (
Microsoft - Works Suite 2003 53602-442-0206785-09553

Software Versions (mouse over * for details, click * for location) [Back to Top]
Adobe Reader Version *
AdpBrowser Application Version 1, 0, 0, 49 *
AlertView Application Version 1, 0, 0, 1 *
America Online - AOL Connectivity Service Version *
America Online - AOL Safety and Security Center Version *
America Online Inc. - AOL On Desktop Version 1, 0, 0, 73 *
America Online Inc. - System Information Application Version 1, 0, 0, 1 *
America Online Version 9.02.000 *
America Online, Inc - AOL TopSpeed(TM) Monitor Version 2, 0, 0, 0 *
America Online, Inc. - AOL Instant Messenger Version 5.9.3861 *
America Online, Inc. - AOL Service Libraries Version *
America Online, Inc. - AOL Uninstaller Version *
Apple Computer, Inc. - QuickTime QuickTime 6.5 *
ArcSoft Inc. - Funhouse Version *
Belarc, Inc. - Advisor Version 7.0t *
Broadcom Corporation - ControlSuite Application Version 3, 1, 8, 0 *
BVRP Software - NetWaiting Version 1.0 *
BVRP Software TestLine Version 1, 0, 0, 1 *
CCleaner Version 1.26.0218 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CyberLink Corp. - PowerDVD Version 3.0.2409 *
Data Export Application Version 1, 0, 1, 0 *
ewido anti-malware Version 3, 5, 0, 0 *
ewido control Version 3, 0, 0, 1 *
Google Earth Version 3.0.762.0 *
Hewlett-Packard - HP Photosmart Version 5,3,5 *
Hewlett-Packard - ICE 2.6 Version 2,6,0,20 *
Hewlett-Packard Co. - hp digital imaging - hp all-in-one series Version *
Hewlett-Packard Company - hp coretech (COmponent REuse TECHnology) Version *
Hewlett-Packard Company - HP Memories Disc Creator Software Version *
Hewlett-Packard Company - S2WEx Version 2, 6, 0, 162 *
HotSync® Manager, Palm Desktop Version 4.1.0 *
HP PML Version 8, 0, 0, 0 *
Hpi_Prnt Application Version *
I.R.I.S. SA - readiris Version 5, 0, 0, 1 *
Inno Setup Version *
InstallShield unInstaller Version 2.20.920.0 *
Intel(R) Common User Interface Version 7,0,0,2023 *
InterActual Technologies, Inc. - iPlayer Version *
InterActual Technologies, Inc. - ITIUninstaller Version *
Lavasoft Ad-Aware SE SE 106 *
Luxor *
McAfee Inc. - VirusScan *
McAfee Personal Firewall Version * McAfee VirusScan API Version 11,0,0,0 *
McAfee VirusScan Version 11, 0, 0, 0 *
Microsoft (r) Windows Script Host Version *
Microsoft Application Error Reporting Version 10.0.2609 *
Microsoft Clip Organizer Version 10.0.6308 *
Microsoft Corporation - Encarta Version *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Development Environment Version 7.00.9064.9150 *
Microsoft Office XP Version 10.0.6764 *
Microsoft Streets & Trips 2001 Version *
Microsoft(R) Windows Media Player Version *
Microsoft® MSN Money Deluxe Version 12.00.0613 *
Microsoft® Works 7.0 Version 7.02.0710.1 *
MindVision - Installer VISE 2.8.3 Version 2.8.3 *
MindVision Software - Installer VISE Version 3.1.1 *
Mozilla Corporation - Firefox Version 1.5 *
Netscape - Browser Personal *
Netscape Version *
Palm Desktop Version 4.0.0 *
Palm Desktop Version 4.1.0 *
ParetoLogic Inc. - XoftSpy Application Version 4, 21, 0, 0 *
PC Rescue Version 3.00 *
piolch Module Version 1, 0, 0, 1 *
Puma Technology, Inc. - Intellisync 97 for Windows Version 1.50.00 *
Puma Technology, Inc. d/b/a PUMATECH, Inc. - Intellisync for Sony Clié V4.00.00 *
Pure Networks, Inc. - Port Magic Version 1.2.1393.0 *
RealNetworks, Inc. - RealOne Player (32-bit) Version *
RealNetworks, Inc. - RealOne Player (32-bit) Version *
RealNetworks, Inc. - RealOne Player (32-bit) Version *
Roxio - DirectCD Version *
Roxio - Easy CD Creator Version *
Safer Networking Limited - Spybot - Search & Destroy Version 1, 4, 0, 3 *
Safer Networking Limited - SpyBot-S&D Version 1, 4, 0, 3 *
Sonic MyDVD Version 4.5 *
Sony Corporation - Image Converter Application Version 1, 1, 0, 0 *
Steven R. Gould - Windows CleanUp! Version 4.0 *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 6 Version *
Your system's custom configured support application *



Thread Starter
Feb 22, 2005
I wanted to get that posted before another crash

do not get anything indicating running out of memory.

I had added memory a long time ago and things started acting up not long after so i tried using the new Ram and then the old Ram separate to see if it changed the stability. and nothing changed

no yellow or red check marks in the device manager.

suddenly it started to hit me that i do not notice a fan running much if ever. Perhaps there is a heat issue? although i have had the side cover off for some time now as i was having some trouble getting it back in place and too lazy to bother.

As to IRQ question I am afraid that is not in my vocabulary. So i do not know how to answer. I have a Cable Modem internet connection with a router so that another computer in the house can run on the internet also.

i was going to send a HJT scan after Ewido but since cant get thru Ewido first apparantly i can send a scan in advance. I should add that when i tried to cut and past a HJT scan results a few days ago the computer would shut down the second i would right click the mouse to paste. so in case i cant paste again i will post this note and then come back in a second with the HJT


Thread Starter
Feb 22, 2005
here is the HJT

I have no clue what I am looking at. I am good a following directions but diagnostics I am not experienced enough on.

thanks in advance

Logfile of HijackThis v1.99.1
Scan saved at 5:59:02 PM, on 1/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\AOL\1136078968\ee\services\sscFirewallPlugin\ver1_10_3_1\aolavupd.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\mcafee.com\personal firewall\MPFService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Common Files\AOL\1136078968\ee\AOLSoftware.exe
C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
C:\Program Files\America Online 9.0a\waol.exe
C:\Program Files\Common Files\AOL\1136078968\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCEvtHdlr.exe
c:\program files\common files\aol\1136078968\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
C:\Program Files\America Online 9.0a\shellmon.exe
c:\program files\common files\aol\1136078968\ee\aolssc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Bills\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1136078968\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1136078968\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\mcafee.com\antivirus\oasclnt.exe
O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
O4 - HKLM\..\Run: [MPFExe] C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Convert for CLIÉ - C:\Program Files\Sony\Image Converter\menu.htm
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136224688609
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - http://h30155.www3.hp.com/ediags/dd/install/guidedsolutions.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {B8E71371-F7F7-11D2-A2CE-0060B0FB9D0D} (CDToolCtrl Class) - http://free.aol.com/tryaolfree/cdt175/aolcdt175.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Antivirus Update Service (aolavupd) - America Online - C:\Program Files\Common Files\AOL\1136078968\ee\services\sscFirewallPlugin\ver1_10_3_1\aolavupd.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program Files\mcafee.com\personal firewall\MPFService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe


Thread Starter
Feb 22, 2005

now i lost the printer again. it is in the remove programs and there is a device driver but in the printers folder there is nothing there and says print spooler missisng

so i uninstall software and try to reload and it gets to a point and says RPC Server missing or error. cant remember which

so now have no printer again and cant get it back


Thread Starter
Feb 22, 2005
Well in some respects i have the problem solved in that since my last reply i did get the printer working again. i feel silly as this happened before and i figured it out a couple weeks ago.

something is turning the print spooler off where you have to go in and put it back on to automatic. i wish i knew what was doing that unless something i did in msconfig did that. which is possible

still got the issue of device driver though that i am sure is going to happen again and this computer takes forever to start up. i know the aol security slows it down but it takes at least 2-3 minutes to get booted up.


Mar 25, 2003
Your problem sounds like it' might be either overheating or a bad power supply. A common symptom of each is unexpected shutdown or re-booting. I would first try vacuuming around the air intake. If you are comfortable with opening the case, try cleaning it out with a can of compressed air (available in most electronics stores).

Unplug the power cord, and be sure that you are well grounded before touching anything inside. Even better, wear an antistatic wrist strap. You can get one at any electronics store. Static electricity can fry your computer parts.

Put the nozzle right up to the opening in the PS making sure you get all the dust and dirt off the cooling fins. Be sure to hold the can upright, because tilting it may cause liquid propellant to spray out.

Make sure that nothing is interfering with the fan.

If the problem still persists, shop around for a replacement power supply, or take it to a repair shop.


Gone but Never Forgotten
Jan 24, 2002
Hi, If you do use the canned air, I would be a bit careful, as most of them can put enough moisture into nooks and crannies to cause problems if you start up the PC too soon after a good spraying. Let things air out before starting back up.

Running with the side cover off can cause more heat trouble than you think> they are more apt to not cool correctly with the side off due to not enough air current directly over and past the processor.
Keeping the case panel on supposedly directs air current the right way. It may help if you could use something to monitor the processor temperature, some systems have this feature built in.
Not sure whether your Dell does or not....I will look at the support info shortly and post back.
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