HP Printer Not Printing Color

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

AlMujtahid

Thread Starter
Joined
Aug 13, 2001
Messages
819
Hello,

I have an HP LaserJet CP2025 dn printer. I am running Windows 7 Home Premium 64-bit. My printer is installed and it prints, but it will not print everything in color. I can print certain types of images and they come out in color. In MS Office 2010 or Adobe for example, it will not print text in color. It will print different shades of gray or black. It will not print any color shapes (lines, etc.).

Also, I printed a page off the internet to see what would happen. As an example, when printing this page, http://support.microsoft.com/kb/906306, the only item that printed in color was at the end of the document. Next to the Get Help Now text is a blue "bubble" with a question mark in it. The blue and red printed.

I downloaded and installed the latest HP driver (PCL6).

Any ideas? I am looking online as well, no luck so far.

Thank you as always.
 
Joined
May 19, 2004
Messages
3
Have you solved this problem yet? If so, please let me know how. The EXACT sames thing is happening to me and my CP2025dn. Thanks.
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
Click Start.

Click Control Panel.

Click Printers.

Double-click HP LaserJet CP2025.

In the window that pops up, click "Printing Preferences."

Click "Paper/Quality"(tab).

Click the bubble to the left of the "Color" option, placing a tick mark in the bubble.

Click OK.

Restart your printer and computer simultaneously.
 
Joined
May 19, 2004
Messages
3
Thanks, but I don't see the same thing you do (no color bubble). See Printer1.jpg. Printer2.jpg provides some additional info from the Advanced tab.
 

Attachments

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
Try that "Print Quality" drop-down?

To be honest, I'm not sure where to go from here. The printer preferences are different for all printers, which is why you didn't see exactly what my instructions said (I suppose I was just hoping for the best).

But anyway, there has to be some sort of color setting in there. Play around and try to find it, but don't change anything you don't know what it is. :D

Also, if the printer has an LED screen or something of the sort on it, try configuring the settings on the printer as well.
 
Joined
May 3, 2006
Messages
22,466
Have you gone to HP site and downloaded the newest Windows 7 driver for it?
 

AlMujtahid

Thread Starter
Joined
Aug 13, 2001
Messages
819
Hi Lautman,

Sorry, i was not receiving messages that people replied. Yes, I just happened to solve it today. It was a pain and the solution turned out to be simple.

What operating system are you running and which version (ie Win7 Home, Win7 Pro, etc.).

What I had to do was remove the printer and printer package completely. Unfortunately, if you are running Win7 Home Premium, this does not seem possible. I happened to have a disk of Win7 Ultimate from a previous PC. I upgraded and then followed these steps.

Again, this will NOT work with Win7 Home Premium

First, unplug the printer from the computer
1. Start > Devices and Printers (or access it through the Control Panel)
2. Select the CP2025 printer and click on Remove Device
3. click Start and type printmanagement.msc in the search box
4. Click on the printmanagement program icon that should appear
5. Click on All Drivers on the left. In the right hand side a list will populate
6. Click on the HP Color . . . for your printer
7. Click Action > Remove Driver Package
8. Select the option to remove the package (NOT just the driver)

That will completely uninstall your printer.

I reboot mine. Whether needed or not, I don't know. It just makes me sleep better at night. Then, once Windows boots, just plug your printer USB back into the computer and let Windows install its driver. That fixed the problem for me. I had the latest HP driver, and it just would not work.

I hope this helps. To let you know, if you have Home Premium, that printmanagement.msc program does not exist. I could not figure out how to do it without upgrading to Windows7 Ultimate. HP support sadly, was no help.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top