HP printer offline all day

ash678

Thread Starter
Joined
Jul 4, 2020
Messages
1
HP printer MFP281 fdw offline. Had issues all day. Computer cannot find it. Sky router. Had enough!

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20200623193045.000000+060
Processor: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 4600, 1024 MB
Hard Drives: C: 921 GB (801 GB Free); E: 931 GB (374 GB Free);
Motherboard: Dell Inc. 040DDP, ver A01, s/n /3GWDK52/CN7016357C03LL/
System: Dell Inc., ver DELL - 1072009, s/n 3GWDK52
Antivirus: Windows Defender, Disabled

Thank you
 

plodr

Liz
Joined
Jun 27, 2014
Messages
20,993
Is this actually MFP M281 fdw ? If so,

Most likely the router reassigned the printer a new IPv4 address and the computer isn't recognizing it.
Print a configuration report as described here
https://support.hp.com/us-en/document/c03312263

Type the printer's IP address in the above report into a browser's address bar.
If it loads the printer's network page, then the printer is on the network.

Open Devices and Printers.
Right click on the printer and left click printer properties, select the ports tab.
Click on configure port to view the IPv4 address.

If the IPv4 address doesn't match the printer's IPv4, then create a new port with the new IPv4 address.
Close the configure port window.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IPv4 address for the printer.
Make sure the printer is online.
 

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