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Hp Printer software won't install???

Discussion in 'All Other Software' started by shanellb, Apr 16, 2008.

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  1. shanellb

    shanellb Thread Starter

    Joined:
    Oct 11, 2007
    Messages:
    11
    I installed a new hard drive in my Dell Dimension 4400 and I tried to install the CD for my hp printer/scanner but when I put the CD into the computer I can hear it running and then all of a sudden I get a small grey box that says hp does not work with Windows 5.0,5.1,5.2????

    I am using Windows XP. I don't get it because the hp printer/scanner came with the system when I bought it.

    I was told that it may have been because I had the printer plugged up to the computer before I inserted the CD and to unplugg the printer/scanner from the computer and THEN try to install the printer/scanner. I tried that and I get the same thing. Any help wpuld be MUCH Appreciated.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,751
    First Name:
    Frank
    You didn't mention which HP model name and model number it is. I'm assuming at this point that it's an all-in-one printer/scanner/copier.

    Go here, click the "Support & Drivers" tab, click the "Support And Troubleshooting" link or the "Software & Driver Download" link, type in the model name and model number and then click the arrow to the right. This will take you to the HP site for your printer/scanner. Browse the sections there until you find the instructions for installing your printer/scanner. You might also want to check the software updates in the Windows XP section to see if there's a newer version than you already have.

    I use HP printers and HP all-in-ones exclusively. The newer models require you to turn on the computer and the printer, install the software from the CD, connect the printer to the USB port when prompted to, then allow the software install process to finish.

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    To make sure that I understand you right and that you followed the correct process, you installed a new hard drive in your computer, formatted the hard drive with the NTFS file system, installed Windows XP, upgraded to Service Pack 2(unless it was already part of the CD), installed the critical updates.

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