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Solved HP Printer Unable to print colour

Discussion in 'Hardware' started by raygdw, Jul 28, 2019.

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  1. raygdw

    raygdw Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Pentium(R) CPU 2117U @ 1.80GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 2
    RAM: 3914 Mb
    Graphics Card: Intel(R) HD Graphics, -2010 Mb
    Hard Drives: C: 464 GB (335 GB Free); G: 0 GB (0 GB Free);
    Motherboard: Acer, EA50_CX
    Antivirus: Windows Defender, Enabled and Updated

    I have an HP4658 printer and am running Win 10 1903. Connected wirelessly.
    Suddenly my printer refuses to print in colour. Everything is in black or gray.
    I can't find any setting to tell it to use colour
    I still have colour ink in the printer
    I used HP Printer Doc and the test page came out in black and gray
    I have searched online and I see this is a known problem with HP and has been reported hundreds of times over the past 3 years.
    I have tried the advice given online which includes a total uninstall of the printer and drivers and downloading a new installation.
    But it still does not work.
    I am out of warrenty and HP do not seem interested in helping me
     
  2. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    You appear to actually have a HP OfficeJet 4658 All-In-One Printer.

    See if THIS troubleshooting guide is helpful to you.

    Are you having this same problem with your printer connected to your computer with a USB printer cable?

    ---------------------------------------------------------------
     
  3. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    First Name:
    Chuck
    If the information in Frank's link does not resolve your problem ...

    Are you printing the doc from the computer or directly from the printer? If you are not printing the page from the printer, try printing the internal print quality diagnostic page described here:

    https://support.hp.com/us-en/document/c04707093
     
  4. raygdw

    raygdw Thread Starter

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    Thak you for taking the time to reply.
    Yes it is the HP OfficeJet 4658 All-In-One Printer. I called it the 4658 because that is shorter and the same device.
    I have previously tried everything on that page at least twice, Sadly no joy.
    If I connect it to the computer by USB it sets itself up as a new printer and happily prints colour. But as soon as I make to a connection wireless I lose the colour ability.
    I have even tried uninstalling the printer. Setting it up fresh as a USB connected printer and it works perfectly but when I then change the connection to wireless my colour option vanishes.
     
  5. raygdw

    raygdw Thread Starter

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    Many thanks. I can print colour wirelessly on the printer from my phone and from my tablet.
    I can print a test page directly from the printer and colour works
    If I connect it to the computer by USB it sets itself up as a new printer and happily prints colour. But as soon as I make to a connection wireless I lose the colour ability.
     
  6. raygdw

    raygdw Thread Starter

    Joined:
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    SOLVED.
    I eventually managed to get someone at HP who was knowledgable and willing to help.
    Here is what she told me to do and it worked.
    I am putting it here so if anyone else has the same problem they can see the soloutio and not waste days as I did.


    Press and hold the Windows + R key from the keyboard and enter "Control Printers". This will open the Devices and Printer's Window. Select your printer and click the "Remove Printer" option from the menu bar or by right-clicking on the printer's icon.
    Now, click on Add printer, it will search for available printer’s, but you must select "my printer is not listed". You must manually add the printer over the TCP/IP option.
    Select "Add a printer using TCP/IP address or hostname", click next.
    Under the Device Type select "TCP/IP Device".
    Enter the IP address (Tap on the wireless icon of the printer to see the IP address, it should be something like this 192.168.0.2) of the printer.
    Please make sure you have "checked" the "Query the printer and automatically select the driver to use" option and then click
    Next. Follow the on-screen instructions to add the printer with the recommended driver and try printing.
     
    cwwozniak and 2twenty2 like this.
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Thank you for posting back with the solution. (y)
     
  8. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Chuck
    Thank you for sharing your solution to the problem. I have one possible concern with part of it.

    If the printer is getting its IP address via DHCP, the address may change such as when rebooting the router. I don't know if the driver on the computer would be able to detect the printer at its new IP address. One possible way to prevent such an issue is to set up the printer with a static IP address outside of the DHCP range. If the router's DHCP settings support IP address reservation by MAC address, that could work as well.
     
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